**Job Description:*** Oversee safe arrivals, integration, and immigration processes.* Collaborate with internal teams to support orientation, accommodation, health insurance, and immigration needs.* Monitor and implement corrective planning based on surveys, standards, and policy changes.* Direct operations of physical and virtual Welcome Centers.* Manage inquiries across multiple channels (chat, email, phone).* Implement triage protocols for immigration-related inquiries.* Design and deliver campus tour programs; train and schedule tour guides.* Develop KPIs for inquiry response, conversion, satisfaction, and accessibility.* Maintain knowledge bases, scripts, and training for consistent messaging.* Collaborate with research, planning, and IT teams to develop solutions for international student needs.* Monitor evolving immigration regulations and adapt programming.* Analyze international student experience; recommend improvements for retention and success.* Work with municipal partners on integration and retention initiatives.* Contribute to global engagement framework and multi-year plans.* Monitor immigration trends and assess impacts on international education.* Identify and pursue funding opportunities for international student support.* Collaborate with stakeholders to improve satisfaction, integration, and retention.* Develop and implement annual “Fanshawe Cares” plans.* Monitor operating budgets and address anomalies.* Ensure compliance with study/work permits and visa documentation.* Track student outcomes and create interventions for graduation and career success.* Support recruitment, marketing, and brand experience plans.* Post Secondary 4 year degree in Political Science, Internationalization, Adult Education, Educational Administration or a related discipline. Licensed as a Regulated International Student Immigration Advisor (RISIA) preferred* Minimum 7 years management experience in an educational institution, working in an international context, in recruitment/partnership/business development, with a proven ability to plan and achieve business goals* An equivalent combination of education and experience may be considered* Knowledge of the education sector in target markets including providers, academic issues, market trends, regulatory environment and networks of contacts* Experience in a comparable position at an educational institution with responsibilities for a complex, high profile, and international program* Accomplished leader with a focus on student success and a proven ability to identify and develop international services working cohesively with a wide range of internal and external stakeholders* Strong interpersonal and communication skills for collaborating with staff and faculty as well as fostering student development with an ability to initiate independent collaborations with staff and faculty to enhance students’ learning experiences and sense of belonging* Strong understanding and awareness of intercultural frameworks and theories as it relates to working and communicating with international students, staff and faculty* Demonstrated problem solving and conflict resolution skills with the proven commitment to working effectively with cultural diversity issues, to put responses into context, manage outcomes, gain trust, respect and ensure acceptance* Excellence in organizational skills and project management through multi-tasking, effective setting of priorities* Extensive working knowledge and understanding of specialized international education services trends* Strong decision-making and problem-solving skills to maximize use of human, fiscal & material assets by enhancing services/operations and access for international learners* Experience with managing an interprofessional team of full-time and part-time staff/students. Proven leadership and administrative responsibility to direct teams, foster staff motivation and manage employee performance to implement operational plans* Proven track record in creating/implementing success strategies to build dynamic partnerships focused on student success in a changing educational environment* Strong leadership and credibility with capacity to lead the on-campus international teams to move departmental strategies forward and achieve desired results* Excellent communication and presentation skills to speak to diverse groups* Demonstrated interpersonal, mediation, negotiation and conflict resolution skills; proven ability to facilitate consensus building among stakeholders/key groups within the College community* Proficiency in research methodology, qualitative and quantitative analysis combined with computer skills to produce reports* Ability to work as part of a diverse and complex team**A place where you belong:**Embark on a fulfilling career journey with us! We're more than a job; at Fanshawe College you become part of a community that values your growth. We are dedicated to nurturing your success with exceptional resources, technology, and professional development. Learn more below and find out why a career at Fanshawe should be part of your future.**Fanshawe provides:**- Competitive compensation--- Generous vacation and holiday entitlements- Full-time employees start at a minimum of 3 weeks of vacation per year in addition to our paid college closure from Dec. 25 – Jan. 1- Prepaid leave/salary deferral plan- Subsidized maternity and parental leave- Family tuition program- Flexible work policy- Employee and Family Assistance Program- Corporate Discounts through CAUBO**Professional Development**Education is at the heart of the Fanshawe experience for both students and employees. Organizational Development and Learning provides professional development and training opportunities for employees to grow and develop new skills.**Fanshawe also offers:**LinkedIn Learning #J-18808-Ljbffr