Overview
IT Service Desk Analyst (Hybrid Working) — Liverpool, United Kingdom. Join BDO UK to deliver IT support services within the IT Service Desk function.
Responsibilities
* Record and resolve IT support incidents/service requests when received and escalate issues to appropriate teams to ensure the IT Support function operates within defined KPIs and SLAs, protecting BDO's reputation and enhancing customer relationships.
* Assist the delivery of IT functions within the IT team and the wider BDO business by working on the IT Service Desk.
* Proactively manage your own tasks and collaborate with colleagues, communicating regularly with senior managers, Directors, and Partners to enable effective client service and identify opportunities to improve delivery and add value.
Qualifications
* Customer Service Experience
* Proven experience of working with Tier 1 Microsoft applications (O365) – Essential
* Proven experience of Incident Management Systems (ServiceNow) – Essential
* First Line IT support experience, preferably within a remote support position
* Knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment including: Active Directory, O365, Windows 10, SCCM, Azure, SharePoint, Mimecast, Cloud Computing, Sophos
* Workflow Co-ordination Experience
About Us
We’re BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today’s changing world. Our clients are Britain’s economic engine – ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy – and the owners and management teams that lead them. We’re committed to agile working and provide training, support, and opportunities to help you achieve your personal goals and career ambitions.
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