Work for Memcom
Account Manager (Membership & Sponsorship)
Full-time, Permanent, Fully remote
Salary c. £35K + bonus
This role is responsible for the effective management and delivery of Memcom’s membership and sponsorship accounts.
It focuses on building strong client relationships, ensuring a seamless onboarding experience, delivering agreed benefits, and supporting retention and long-term value. The position centres on service excellence, coordination and administration rather than new business development.
Key Responsibilities:
Membership Account Management
* Manage onboarding for new members, ensuring a structured and welcoming introduction
* Act as the primary day-to-day contact for member queries and support
* Maintain regular engagement to encourage active participation and service usage
* Support renewals by ensuring members clearly understand and receive value
Sponsorship Delivery & Administration
* Coordinate delivery of sponsorship agreements and benefits across events, digital channels and publications
* Maintain accurate records of contracts, deliverables and timelines
* Serve as a key contact for sponsors on operational matters
* Support renewals through professional and consistent account management
Contract Management & Compliance
* Maintain clear documentation of contracts, commitments and key dates
* Track fulfilment of sponsorship and membership deliverables
* Support invoicing and ensure commercial documentation is accurate and up to date
Reporting & ROI Support
* Produce timely reports demonstrating delivery and outcomes for sponsors
* Collate engagement and activity data to support ROI discussions
* Contribute to improving reporting processes and templates
* Share insights to strengthen membership and sponsorship offerings
CRM & Collaboration
* Maintain accurate CRM records for members and sponsors
* Track engagement, contract status and key interactions
* Collaborate with events, marketing, recruitment and consultancy teams
* Support live events where required
* Contribute flexibly within a small team environment