Customer Service Advisor - Gateshead - Permanent Role - Automotive experience is ESSENTIAL
Salary: £24,000 - £27,000 (depending on Experience)
Shift: Monday to Friday, 07:00-15:30, plus every other Saturday, paid at time and a half.
Silver Arrow require a Customer Service Advisor for our client based in Gateshead on a permanent basis.
Your Role:
* Supporting the workshop.
* Managing bookings.
* Maintaining job cards and ensuring they're all accurately and efficiently processed in a timely manner.
* Engaging and communicating with customers, colleagues, and key stakeholders at all levels.
* Support the parts department with ordering parts and subcontracting work when required.
* Costing the work and raising invoices from job cards or repair orders.
* Reporting time, hours sold, statistics, and budgetary information as and when required.
* Handling cash and cheques for any work completed and parts used that will need to be charged back to appropriate accounts.
What we need from you:
* We are looking for someone who is flexible, proactive, and likes working in a challenging environment.
* You'll work with a fairly small team of people who are passionate about their roles and colleagues.
* Technical knowledge and administrative experience in an automotive environment are essential.
Perm Benefits:
* Contribution pensions up to 8%
* Fantastic Loan Car Scheme open to all - a new VAG group car every 6 months
* Bonus
* 25 days holiday with the opportunity to buy up to 5 more days
* Full sick & holiday pay
* Main dealer training and technical support
* Overtime available
* Access to fully subsidised employee assistance programme
* Cycle to work scheme up to £3k
* ISA saving scheme - with additional contributions (subject to T's & C's)
* Access to Health Care Plan
* Career development within a worldwide company
* 10% Ducati Discount
* Mortgage Overpayment - with additional contributions (subject to T's & C's)
* £1000 Bonus Employee Referral Scheme (subject to T's & C's)
At Silver Arrow, our priority is you. We strongly believe in getting to know you and understanding your needs in the hope of building a great working relationship.
Call our recruitment team today on 01925 81 5048.
REF: PERM170
INDPERM