Integrated Transport Disruptions Officer
Application Deadline: 6 April 2026
Department: Business Operations
Employment Type: Fixed Term - Full Time
Location: Sheffield Head Office
Reporting To: Assistant Manager Integrated Transport Disruptions
Compensation: £32,053 - £34,950 / year
Description
* Hours: 37 hours - working on a shift pattern, for more information please see below
* Contract: Fixed Term (15 months)
* Salary: Grade 6 £32,053 - £34,950
* Location: Sheffield (This is a hybrid role with a minimum of 3 days per week in the office)
This is an exciting opportunity to join South Yorkshire Mayoral Combined Authority (SYMCA) as an Integrated Transport Disruptions Officer. You will play a vital role in putting the customer experience first by communicating and minimising the impact of transport disruptions across the region. As the voice of transport across multiple channels, you will help ensure public transport and active travel remain reliable and efficient choices for our communities.
You will be part of the team responsible for communicating disruptive events and diversions that impact transport in South Yorkshire to the public. Working with local authorities, utility companies, and other stakeholders, you will help facilitate coordinated solutions and enhance communication. You will also support the wider customer support team in handling matters relating to customer enquiries across multiple channels.
The hours of work will initially be between Monday to Friday 0700-1900 on an agreed shift pattern. However please note that, when the team is fully staffed, staff members may be required to transition to a rotating shift pattern between Monday and Sunday; 0500-0000 to meet the operational needs of the business. Should this be required, individuals will be given sufficient notice of the planned change.
Interviews will be held W/C 13/04/26
Applications must be accompanied by a cover letter to detail how you meet the essential criteria for the role (please see role profile attached). Please note, all applications should be made directly via our careers portal. Please note South Yorkshire Mayoral Combined Authority does not hold a sponsorship licence and cannot provide Skilled Worker sponsorship for any roles advertised.
About the role
You will be part of the team responsible for communicating roadworks and events that impact transport in South Yorkshire. Working with local authorities, utility companies, and other stakeholders, you will help facilitate coordinated solutions and enhance communication. You will also support the wider customer support team in processing travel pass applications and handling customer enquiries across multiple channels.
Key responsibilities include:
* Support the coordination, management and communication of highway disruptions affecting public transport to the South Yorkshire public, supporting planned network and disruption communication plans.
* Assist in negotiations with stakeholders to secure favourable outcomes for public transport users.
* Collaborate with transport operators and teams to implement service improvements.
* Proactively identify issues, analyse trends, and implement solutions in a fast-paced environment
* Effectively support the planning and coordination of workloads and projects related to planned and unplanned events.
* Adapt quickly to changing plans and priorities.
* Prepare and disseminate information through verbal, written, and social media channels, ensuring consistent and quality messaging across a number of different operational platforms.
* Maintain detailed records of disruptions and stakeholder communications.
About you
We are looking for a proactive and detail-oriented individual with a strong background in customer service and stakeholder engagement. The successful candidate will have experience in supporting the management of transport disruption, communicating effectively across multiple channels, and working collaboratively to deliver solutions.
* Background in supporting discussions with diverse stakeholders.
* Ability to deal professionally with key stakeholders regarding disruptions.
* Knowledge of transport operations and disruptions management.
* Experience in event planning with a focus on impact assessments.
* Awareness of legislation related to transport and highway operations.
* Proven experience in handling public-facing communication through multiple channels.
* High proficiency in written communication, social media, and reputation management.
* High attention to detail and ability to manage disruptions and diversions end-to-end.
* Strong analytical and problem-solving abilities.
* Effective organisation and time management skills.
* Ability to work both independently and collaboratively within a team environment.
Benefits
All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well-placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success.
In addition to the above, some of benefits include - Holiday Entitlement - From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro-rata for part-time colleagues.
Annual Leave Purchase Scheme - The ability to purchase up to a further 15 days per year in addition to your normal annual leave
Hybrid working - Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts.
Rewarding You - Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway and Cycle-to-Work schemes.
Training on the job - Support with upskilling skills through on-the-job training and qualifications.
Professional Membership Fees - Where membership to Professional bodies is applicable to your role, SYMCA will reimburse your membership fees where applicable and following approval by Line Management.
Diversity at South Yorkshire Combined Mayoral Authority
Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
All employees are eligible to request Flexible Working arrangements from day one of employment as such all requests will be considered subject to operation requirements.
Where candidates share disabilities within the application process, if they demonstrate that they meet all essential criteria from the Role Profile within their application, they will automatically be invited to interview.
If you require any reasonable adjustments throughout the process, please contact recruitment@southyorkshire-ca.gov.uk or include within your application form detailing the adjustment and how it will assist in managing any barriers.
#J-18808-Ljbffr