Retail Manager - Westfield London
Warren James is seeking a Shop Manager who loves wearing and promoting our jewellery, with a passion for driving sales and increasing brand awareness.
About Us
At Warren James, we are a company composed of genuine people who care about our work and excel at what we do. Our strong family values and exceptional value offer have been the foundation of our business since 1979. We prioritize caring for our customers and staff, knowing them by name, not as numbers.
Starting from a single shop, our dedication and belief in our team have helped Warren James grow into the UK's largest independently owned and trusted retail jeweller. With over 200 shops nationwide and online shopping available, we are committed to serving our expanding customer community.
This role offers a fantastic opportunity to manage one of our shops and be part of a beloved UK jewellery brand, sharing our passion and enthusiasm for our products and customers.
The Retail Manager Role
1. Manage daily shop operations within Warren James policies, leading a small team to maximize sales, customer numbers, and team potential.
2. Create a welcoming environment and deliver excellent one-to-one customer experiences.
3. Motivate and develop the sales team to reach their full potential.
4. Set an example through your actions and attitude.
5. Develop and maintain a strong knowledge of our jewellery products.
The Retail Manager Essentials
1. Experience in retail management or hospitality.
2. A genuine passion for jewellery and customer service.
3. Present a smart and well-groomed appearance, reflecting our company's image.
4. Love wearing Warren James jewellery.
5. Self-motivated with strong leadership and interpersonal skills.
6. Confident communicator with good organizational abilities.
7. Attention to detail in all tasks.
8. Jewellery knowledge is not required, as training will be provided.
The Benefits
1. Full-time contract.
2. 28 days holiday annually, increasing to 33 days after 5 years (including 8 Bank Holidays).
3. Monthly salary paid directly into your bank account.
4. Staff discount on Warren James jewellery purchases.
5. Incentives and treats throughout the year.
If you are passionate, enthusiastic about customers and sales, and believe you have what it takes, we would love to hear from you. Click below to apply.
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