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Base pay range
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Spencer Richardson are exclusively managing the recruitment of an IT Helpdesk Technician for a family owned hospitality business going through an exciting period of growth and transformation.
We are seeking a dedicated IT Helpdesk Technician to provide first-line technical support to staff at Head Office and remote sites, resolving IT issues via telephone, email, and in-person. This role will support the company’s Microsoft 365 and Microsoft Dynamics platforms, ensure minimal downtime and maintain a high level of customer service for internal users.
Key Responsibilities
* Act as the first point of contact for IT support requests from Head Office staff and remote sites.
* Respond to and resolve technical issues received via phone, email, or in person, in line with agreed SLAs.
* Troubleshoot and support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
* Provide user assistance and basic administration support for Microsoft Dynamics.
* Diagnose and resolve hardware issues, including desktops, laptops, printers, and mobile devices.
* Escalate complex incidents to 2nd Line Support or third-party providers where necessary.
* Assist with onboarding of new staff, including account creation, device setup, and IT induction.
* Maintain accurate records of support requests in the helpdesk ticketing system.
* Monitor system performance and report recurring issues to 2nd line support.
* Support IT-related projects, system upgrades, and routine maintenance tasks.
* Ensure compliance with company IT policies, procedures, and ISO 27001 requirements
* Previous experience in an IT helpdesk or technical support role.
* Strong knowledge of Microsoft 365 applications and administration.
* Understanding of Windows operating systems and basic networking concepts.
* Strong troubleshooting and problem-solving skills.
* Excellent verbal and written communication skills.
* Ability to prioritise and manage multiple tasks under pressure.
* Customer-focused approach with a positive and professional attitude.
* Experience working in a multi-site organisation.
* Familiarity with Microsoft Dynamics (basic support level).
* Knowledge of IT security best practices and ISO 27001 principles.
* Understanding of cloud-based systems and services.
Personal Attributes
* Proactive and self-motivated.
* Patient, approachable, and able to explain technical issues clearly to non-technical users.
* Flexible and adaptable to changing priorities.
* Reliable and committed to delivering high-quality IT support.
Working Hours
* Monday to Friday - 9:00 am – 5:00 pm.
* Participation in an on-call weekend support rota, providing remote assistance as required.
* Occasional out-of-hours work may be required for maintenance or upgrades.
For further information, or a confidential conversation, email Lauryn today - lb@spencer-richardson.com
WE CAN ONLY ACCEPT APPLICATIONS FROM CANDIDATES WITH CURRENT ELIGIBILITY TO LIVE AND WORK IN THE UK
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology and Administrative
* Industries
Hospitality
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