In this role, the Field Service Engineer will act as the face of the company, ensuring customer’s needs are met or exceeded.
Supported products to include, primarily, our Life Science portfolio of High content Screening systems and Microplate readers, later expanding to Revvity’s broader portfolio including Radiometric detection and applied genomics products.
Role Description:
1. Perform field service as advised by Customer Care in conjunction with the Service / Team Leader. Carry out installation, maintenance and repair of the current and future Life Science instrument portfolio. Provide first line, onsite, user training on Life Science Systems.
2. Organising routine maintenance allocated on a monthly basis.
3. Ensures that all documentation, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types.
4. Adopt personal working practices to meet or exceed customer expectations.
5. Maintain an ethos of working practices that boost personal and team KPIs.
6. Manage personal service spares issued and inventory records to the highest standard. Ensure all anomalies are quickly and effectively reported and resolved.
7. Ensure all tools and test equipment are adequate to perform the service required, and that all test equipment issued is calibrated at the times specified.
8. Complete all Work Orders and associated documentation within a day of completion. Ensure all E Learning, Expense Claims and Vehicle related forms are retuned on time.
9. Perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.
Role Requirements:
10. Relevant education or equivalent experience in a scientific or engineering based discipline is preferred but not essential as full training will be given.
11. Experience in a Customer Service Environment, preferably with Life Science / Diagnostic instrument applications.
12. Ability to communicate in a professional manner with customers on all levels, providing service information, technical data and general help as necessary.
13. Strong customer service ethic
14. Prepared to travel (avg 1 – 2 nights away per week)
15. Full UK/EU driving license
What We Offer:
16. Strong technical support and mentoring
17. Meaningful work with professional customers
18. Career development opportunities
19. Collaborative and diverse environment
20. Package inclusive of salary, commission, private healthcare, company car life insurance and more