Location : Derby Contract: Full-time (37.5 hours) Salary: Dependent on experience We’re looking for a proactive and detail-oriented Business Support Administrator to join our growing team at PKF Infuse, one of the UK’s top 35 MSPs. This is a fantastic opportunity for someone who thrives in a fast-paced, tech-driven environment and enjoys being the glue that keeps everything running smoothly. You’ll be at the heart of our operations, supporting internal teams, coordinating key business processes, and helping us deliver exceptional service to our clients. The important work you will be doing: Providing Administrative Support: Support the daily operations of our sales and service delivery teams through effective coordination, organisation, and attention to detail to help ensure smooth and efficient workflows. Maintaining Internal Systems: Manage and maintain essential platforms including CRM and procurement tools to boost efficiency and support sales performance. Supporting the Client Journey: Assist with administrative tasks throughout the client lifecycle, including updating quotes, scheduling communications, and ensuring all interactions are handled accurately and professionally. Office & Resource Management: Oversee general office administration, including receiving deliveries from suppliers and couriers, as well as tracking and chasing outstanding items. Sales Support & Communication: Act as a dependable point of contact for internal teams and clients, supporting day-to-day sales activities, responding to queries, and ensuring clear and timely communication. The skills and experience you will bring: Strong organisational and multitasking skills Excellent communication and a proactive mindset Confidence using Microsoft 365 (Outlook, Teams, SharePoint, Excel) A keen eye for detail and a love for process improvement Previous experience in an IT firm, within any role Excellent and confident phone manner Why Infuse Technology? We are a Midlands-based IT managed service provider delivering specialist IT support, from business continuity and crisis planning to managing IT infrastructure and paperless offices. We also provide clients with the highest level of cybersecurity support, implementing practical solutions to protect against cyber-attacks. Our team’s 17 years of expertise means we’re well versed in worrying about the technical details, allowing you to focus on your business and do what you do best. We consider ourselves a true partner to our customers – always on hand to offer advice, implement technological and system changes and get you back online whenever you need us. Gone are the days of just ‘turning it off and on again’, with us you can sleep easy in the knowledge that you will receive straightforward IT solutions that continue to keep your business moving. Our values We know our clients; We are friendly, honest, helpful and courteous; We assist wherever possible at all times; We will always provide you with the best advice for now and for the future; You will always be entirely satisfied with all aspects of our communication. Our benefits A working environment that empowers you to perform at your best, through our flexible working policy and dress for your diary scheme. Time to do what matters to you – 25 days annual leave plus statutory bank holidays, the option to reduce annual hours for additional annual leave, and your birthday off, on us. Rewards for those who actively embrace and embody our values and culture through our Kudos Reward Scheme. Bonus referral schemes for introducing new talent or clients so that when we benefit, you do too Life doesn’t stop at the end of the working day and neither do our benefits. We also offer life assurance, discounts on a huge variety of retailers through our partnership with the PKF Smith Cooper Rewards Scheme, and cashback on healthcare (including dental visits, physiotherapy etc) through Healthshield. How to apply? Apply now if you believe you have what we are looking for! Even if you do not tick 100% of the boxes, we would encourage you to apply. To do so, please upload a copy of your CV and a covering letter to our job portal. Should you have any questions, please contact a member of the HR team - email careers@infusetech.co.uk or call 01332 332021. Please note that whilst we welcome and encourage individuals of all backgrounds to apply for our vacancies, we are unfortunately unable to accept applications from candidates requiring a visa to work in the UK. Please no agencies unless we have contacted you directly.