Claims Advisor
Location: Harlow
Salary: £25,421.76
Full-time: Permanent
Working pattern: 38.8 hours per week, Monday-Friday, 9am-5:30pm, 1 in 3 Saturdays 9am -1pm
Job summary:
To manage the administration of claims through effectively managing inboxes, emails from customers and third parties ensuring these are updated on our systems and allocated to the appropriate individuals to manage.
What you’ll do:
* Answering inbound calls from both Policy Holders and Repairers
* Providing claim updates to both the Policy Holder and Repairers as required
* Guiding the customer through the initial stages of the claim journey
* Accurately recording details of faults with their vehicles using our in-house systems
* Checking and adhering to the terms and conditions of the customer’s policies
* Providing good customer service
* Ensure systems are updated with relevant case numbers
* Collect accurate information and documents to proceed with a claim
* Understanding our various customers’ requirements and working with them to ensure they are properly dealt with
* Maintain company service levels and deliver on set KPI’s
* Provide professional and friendly service
* Service in accordance with industry and company guidelines
* Handle any complaints associated with a claim as per the complaints process
* Other reasonable duties as required.
What you’ll bring:
Skills and competencies
* Excellent interpersonal and customer service skills
* A high level of literacy and numeracy
* Active listening skills
* Initiative and the ability to adapt quickly to different situations
* Good written and oral communication skills
* Ability to work effectively under pressure both within a team or on own initiative
* Good planning and organizing skills with the ability to prioritise
What we’re looking for:
Essential:
* Basic knowledge of PC skills
Preferred:
* A background in insurance product administration and claim resolution
Unfortunately, we are unable to provide sponsorship for work permits. Please only apply if you have the right to work in the UK.
Join AutoProtect Group and Shape the Future:
Are you ready to be part of an innovative company that's transforming the automotive industry? At AutoProtect Group, we are dedicated to providing products, platforms, and services that empower vehicle retailers, manufacturers, finance lenders, and brokers. Our solutions simplify operations and boost profitability, while our award-winning customer service ensures a smooth experience for users.
Our diverse business includes four key branches:
* AutoProtect: Recognised for its outstanding warranties and value-added insurance products.
* Shine!: Our expert, BSI Kitemarke and carbon neutral mobile vehicle repair network.
* DealTrak: A cutting-edge software platform connecting automotive finance providers with their customers.
* iComply: Specialised compliance consultancy serving the automotive sector.
We offer our products directly to consumers through online sales channels, ensuring affordability and accessibility. With an agile, efficient team, we're well-positioned to respond to market demands and introduce new products when the time is right. Our mission is to sustain our impressive growth for years to come, and we invite you to be a part of our journey.
Discover our vision and values at Careers - Our Vision (autoprotect.co.uk) and get an insider’s view of life at AutoProtect Group on our LinkedIn Life page.
Please note we are not working with agencies at this time.