Were looking for a Helpdesk Analyst local to Chorley with a keen aptitude for troubleshooting and customer serviceto join our Client'sLancashire based technology team. This is anentry level position that focuses on providing technical support to customers using their helpdesk ticketing tool and resolving or escalating issues where needed.
This can be offered on ahybrid office/home basis
Your next role?
A wide ranging and varied role which will allow you to develop your existing skills and experience.
Day to day duties will include:
Technical support
1. Assist users with basic to intermediate technical issues
2. Resolve common issues: Handle routine issues such as:
* Transferring clients to appropriate teams
* Password resets and other log in issues
* Document tracking or resending
* Basic client training on application-based processes (How to resend etc.)
3. Escalate complex problems: Identify when issues need to be escalated to more senior technicians or specialized teams, and pass the correct information in a timely manner
4. Troubleshooting: Diagnose problems by gathering information from users, replicating the issue, and attempting to resolve it through documented solutions or guides.
5. Ensure that unresolved issues are properly tracked and followed up on, maintaining good communication with users regarding progress
6. Continuou...