Are you passionate about providing exceptional customer service? Do you have a knack for problem-solving who loves helping others? If you're ready to advance your career in a modern, positive environment where your development truly matters, join Zenith as a Customer Services Executive within our Dealer Services Team!
We are the UK's leading independent provider of leasing, fleet management, and vehicle outsourcing services, serving businesses and consumers. For over 30 years, Zenith has been at the forefront of delivering comprehensive fleet management solutions, accident management, and customer support to some of the UK's top companies.
Within our Consumer White Label division, we offer outsourced leasing and fleet management services, utilising our expertise to assist automotive manufacturers, distributors, and consumer finance partners. Our Dealer Services Team acts as the primary point of contact for customers seeking updates on our services. They ensure that dealers and brokers are supported with various inquiries, including quotes, orders, website support, quote matching, quote validations, and registering a vehicle correctly.
If you are customer-focused and eager to enhance your customer service skills while being part of a supportive and collaborative team, we would love to hear from you!
What you'll be doing
Based at our state-of-the-art Kirkstall Forge office in Leeds, this diverse and rewarding role involves;
* Being the first point of contact for many of our White Label customers (Dealers/Brokers) when they need an update on our service. You will ensure a seamless experience, ensuring the customer is satisfied.
* You will support customers with their queries throughout the quote to activation process. Ensuring a ‘Right First Time" approach by providing clear and accurate information.
* 90% of your day will be phone based answering up to 40 calls a day, ensuring calls are answered within the agreed SLA's.
* You will manage a customer queue that is cleared upon car delivery to our drivers. You will take ownership of your own queue and proactively work to keep it up to date.
* You will investigate quote queries and ensure quotes given to drivers by our customers are accurate, this will require a high level of attention to detail and absolute accuracy when submitting final quotes.
What you'll bring
If you are a self-starter who thrives in a fast-paced setting, enjoys solving problems, and is passionate about delivering exceptional service, you'll be a great fit for our team. We are looking for individuals who:
* Have experience in a customer service environment.
* Possess strong communication skills and can effectively engage on the phone as well as write informative, concise, and friendly emails.
* Demonstrate a high level of attention to detail and diligence.
* Are proficient in IT and possess excellent organizational skills.
* Exhibit a proactive attitude and a solution-oriented mindset.
Why Zenith?
At Zenith, our people-first culture is built on respect, inclusivity, and collaboration, where your voice is heard, and your career journey is supported. We believe great customer service starts with great people, so we invest heavily in training, development, and offer clear career pathways. With our MyGPS personal development framework, you'll have a clear, personalised route to progress.
Our inclusive culture celebrates individuality and champions diversity. With six colleague-led diversity groups, regular company events, and flexible working options, Zenith is a place where your voice is heard and your ideas matter. We're proud to be award-winning for Equality, Diversity & Inclusion, and we've built an environment where you can bring your true self to work every day.
Benefits
* Competitive Salary: £25,892.75 per annum
* 24 days annual leave & 1 day for your birthday, with the option to buy more
* Health & wellbeing: Private Medical Cover, Life Insurance, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, and more.
* Financial Benefits: Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, breakdown cover
* Career Development: Opportunities for professional growth and access to our MyGPS personal development framework.
* Perks at Work – save money on everyday essentials with access to a shopping discounts site
* Support for your wellbeing – onsite GP & Masseuse, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders
* Agile Working: Flexible working arrangements to suit you, with free parking onsite.
* Social Activities: Sports and social clubs, company activities, and team events.
* Inclusive Culture: colleague-led equality groups, multi-faith room, and be part of a company committed to equality, diversity, and inclusion.
* Many more flexible benefits!
Sound Like the Right Opportunity for You? Apply Now!
* When you join Zenith, you're becoming part of a team that's driving innovation, sustainability, and success. We are proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from people who want to be part of a business that's shaping the future of vehicle mobility, delivering for customers, and making a difference for the environment and society.
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