Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers. The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients. Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together. Barts Health supports the Pregnancy Loss Pledge and commits to supporting their staff through the distress of miscarriage. We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager. Job overview The post holder will play a central role in ensuring the delivery of high quality, safe, and compassionate care, and in driving operational excellence and service improvement across both specialties. You will work closely with the Associate General Manger, Clinical Leads, Clinical Nurse Specialists, and senior colleagues across the Trust to deliver national and local performance standards, improve patient pathways, and support service transformation. Main duties of the job The Service Manager is a key management role and is responsible for the operational delivery of all aspects of the service areas across the Whipps Cross Site, Key aims are: • Provide timely, efficient and effective operational service management support for all specialities within surgery, assisting the Clinical Director, Lead Clinicians and General Manager to ensure that these services are responsive, innovative and provided to the highest possible clinical and performance standards. • Take forward agreed projects to improve service delivery and patient experience in key areas. • Lead on ensuring that all performance/quality targets are met. • Problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical colleagues. To be a key member of the Division's Tier 3 Management Team, taking full responsibility for actions and for keeping other team members fully informed at all times. The post holder will manage a team within the Division. Working for our organisation Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers. The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients. Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together. We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment. Detailed job description and main responsibilities The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below. Person specification Experience Essential criteria Evidence of operational management experience in a busy service environment including managing teams, services, or processes. Experience coordinating workloads and resources to meet service objectives and deadlines. Experience monitoring performance and taking corrective action. Evidence of leading service improvement initiatives from identification through to implementation and evaluation Experience managing staff performance, wellbeing, and development, and motivating teams to deliver objectives. Desirable criteria Experience managing large teams including workforce planning and performance management. Experience of budget management including monitoring expenditure and ensuring financial compliance. Experience using hospital systems such as PAS/EPR. Experience contributing to or leading cross-organisational or Trust-wide projects. Skills Essential criteria Ability to analyse complex data and present information clearly for different audiences. Ability to communicate complex or sensitive information to a range of stakeholders. Experience developing and implementing new ways of working. Ability to manage competing priorities and deliver outcomes within deadlines. Proficiency in IT systems such as MS Office, Excel, and databases for analysis and reporting. Evidence of resilience and ability to manage pressure while supporting others. Desirable criteria Advanced Excel or data analysis skills. Experience leading or supporting change management initiatives. Experience contributing to clinical governance or quality improvement activities. Knowledge Essential criteria Knowledge of key issues affecting NHS acute services including patient flow, performance targets, workforce and financial pressures Ability to apply knowledge to evaluate and improve service quality. Desirable criteria Experience developing or contributing to business cases and supporting implementation Qualifications Essential criteria Educated to degree level in any subject (or equivalent qualification) or demonstrable evidence of working towards this. Desirable criteria Recognised management qualification (e.g. ILM, CMI) or equivalent management experience. Other Essential criteria Ability to present complex information clearly including chairing meetings. Ability to interpret complex information and translate into actionable insight. Demonstrates innovation in improving services or processes Visa Sponsorship Information This role is subject to UK immigration requirements. Where sponsorship is required, applicants must meet the eligibility criteria for a Skilled Worker visa in accordance with current UK Visas and Immigration rules, including any salary, qualification, and role-specific requirements applicable at the time of appointment. Candidates who require sponsorship will only be considered where the post is eligible and where all sponsorship criteria can be met. Evidence of the right to work in the UK will be required before appointment. Please note that for roles employed under Agenda for Change Terms and Conditions, the High-Cost Area Supplement (HCAS) is not included when calculating the basic salary for the purposes of sponsorship. We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect. We aim to create an equitable working environment where every individual can fulfil their potential. As an Equal Opportunities Employer we actively support applications from individuals' who apply under the Guaranteed Interview Scheme and will process your application as appropriate. We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications has been received and we regret that we are unable to provide notification if your application is unsuccessful. After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. By applying for this post you are agreeing to Barts Heath NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system. Barts Health is committed to safeguarding the welfare of children and to child protection. The Trust aims to ensure as far as is possible that anyone, paid or unpaid, who seeks to work in our organisation and who gains access to children, is safe to do so. As such, you may be required to undertake a Disclosure and Barring Check as part of the recruitment process if appointed to a post with direct access to children or vulnerable adults. Barts Health promotes active travel as part of its goal to reach Net Zero. Each site is accessible by public transport and the Trust has a cycle to work scheme and some sites have Brompton Hire Pods. Employer certification / accreditation badges