HR Systems Advisor - London Business School, Regents Park, NW1 4SAThe RoleLondon Business School is seeking a People Systems Advisor to join our People Team. You will be responsible for the configuration, maintenance, and ongoing enhancement of our People systems, including iTrent, Document Logistix, Tribepad/Teamtailor, and Halo. You will work proactively with a wide range of stakeholders across the School to ensure the effective day-to-day operation and continuous improvement of our People systems. In addition to supporting system-related initiatives and contributing to process enhancements, you will build strong, collaborative relationships with system suppliers to ensure reliable and high-quality system support. Main ResponsibilitiesManage and resolve system queries and issues from the People Team and wider School within SLAs, ensuring high standards of service.Raise and manage system-related supplier support calls, ensuring timely resolution and escalation where necessary.Review and implement system configuration and enhancement requests to ensure optimal performance and user satisfaction.Lead system upgrade processes, ensuring thorough User Acceptance Testing (UAT) and minimal operational disruption.Collaborate on system-related aspects of People Team initiatives, offering technical expertise as required.Develop and update comprehensive process documentation for both Business As Usual (BAU) tasks and project work, ensuring clarity and accessibility.Maintain supplier relationships, ensuring timely and effective communication and support.Promote system literacy and best practice adoption across the People Team and wider School. Who we are looking forIn-depth knowledge and practical experience in iTrent, including troubleshooting, configuration, and enhancements across all modules.Experience with applicant tracking software (e.g., Tribepad, Teamtailor), including administration and configuration.Experience with configuration of service desk/ticketing platforms (e.g., Halo, ServiceNow) is advantageous.Experience supporting or leading HR system implementation or upgrade projects, including planning, testing, and post-go-live support.Awareness of data security best practices and GDPR compliance when handling employee data.Solid understanding of HR processes and payroll operations.Ability to create clear and concise process documentation.Ability to provide expert support and training on systems to a range of stakeholders, helping to build system confidence, literacy, and best practice adoption across teams.Excellent written and verbal communication skills, with the ability to convey complex technical concepts clearly to both technical and non-technical audiences.Proven ability to build collaborative relationships.Strong organisational, project management, and analytical skills, with keen attention to detail and a proactive, solution-focused approach to problem-solving.Proven ability to manage multiple tasks and priorities effectively. Why London Business SchoolLondon Business School; a global and vibrant business community basedin two of the world's most dynamic cities, London and Dubai. It'swhere extraordinary minds and diverse perspectives connect, to have aprofound impact on the way the world does business and the waybusiness impacts the world. We offer best in class hybrid learning toour students and participants, whilst creating a flexible, su...What you can expect from us Generous annual leave of 27 days plus extra between Christmas and New Year Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution) Free onsite gym and swimming pool Amazing range of professional development to support your career path Enhanced cycle to work scheme Wellbeing offering to support your physical, mental and financial health Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.Our commitment to driving inclusion and belonging We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applyingPlease note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.