The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports. Home Office Digital (HOD) designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property. This role offers the chance to become a key part of Mazetime’s operations, supporting users, improving systems, and driving compliance. It’s ideal for someone who enjoys problem‑solving, stakeholder engagement, and taking ownership of processes. You’ll build strong technical, analytical, and communication skills while making a visible impact across the organisation. Within HOD, the Data Services and Analytics (DSA) team find innovative uses for Home Office data and contains one of the most advanced data analytics centres in Government. We strive to lead the way in appropriate and proportionate use of data and analytics to deliver joined-up, intelligent services that unlock the value from data and improve decision making, policy and operations. Data Services and Analytics consist of technical and non-technical professionals from a wide variety of backgrounds, we are the hub of data expertise within the department. We support our teams with structured learning, both formal and on-the-job, mentoring and feedback. By joining Data Services and Analytics now, you can help drive forward our aim to become recognised as the leading provider of data insight services in Government. Key Responsibilities Manage user and team lifecycle activities, including onboarding/offboarding, access configuration, guidance, and training. Set up and maintain Mazetime projects and users, ensuring accurate data, regular reviews, and chasing missing information. Act as first-line support via the DSA Mazetime inbox, providing 1st/2nd line support and escalating incidents when required. Produce reporting across business areas, including tailored reports, status updates, and follow‑ups to drive compliance. Engage with stakeholders and team leads to support analysis, improve adherence, and communicate DSA‑wide system updates. Maintain system resources such as FAQs and guidance materials, and support the Project Team with ad hoc fixes, reconfigurations, and user notifications. Oversee end‑to‑end financial processes by raising RTPs, managing invoices, handling supplier queries, and collaborating with Product Managers on timely updates, while supporting ad‑hoc finance tasks to ensure continuity, accuracy, and efficiency across DSA’s financial systems. The successful candidate will need to be adaptable and willing to work flexibly across the wider team as required, performing additional duties reasonably expected within the scope of the grade. Travel Occasional travel may be required to other work locations within the UK according to business needs and may include overnight stays. All related costs will be reimbursed in line with Home Office policy. Working Pattern Due to the business requirements of this role, it is only available on a full-time basis. However, compressed hours is available. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .