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Client:
Brakes
Location:
Tamworth, United Kingdom
Job Category:
-
EU work permit required:
Yes
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Job Reference:
7a9e2795f0f0
Job Views:
4
Posted:
12.05.2025
Expiry Date:
26.06.2025
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Job Description:
Job Description
Working Monday to Friday
£32,123 plus a competitive bonus structure - Excellent career development, discounted products and services, and much more!
We are currently recruiting for a Team Manager to join the Account Management team in Tamworth Contact Centre.
The Team Manager is responsible for leading and motivating a team of up to 12 Account Managers. They are accountable for recruitment, performance, and development of their team, fostering a culture of empowerment to maximize sales and service opportunities. We will provide training and support, and you will contribute to our business success while working with a great team and having fun!
Typical responsibilities include:
* Managing and motivating up to 12 Account Managers, ensuring their development.
* Supporting the Operations Manager in delivering departmental strategic plans, including participating in projects.
* Identifying opportunities to improve revenue and customer experience.
* Encouraging team participation in incentives and process improvements, with clear goal setting.
* Performing coaching, advisory, coordination, and delivery roles.
* Communicating goals and important messages clearly to teams.
* Setting KPIs aligned with business objectives for roles in sales, care, or account management, covering sales, service, costs, employee engagement, and customer satisfaction.
About You:
* Natural people person and problem solver with a drive to deliver results. Minimum 2 years’ experience as a team manager or supervisor, preferably in a contact centre managing a sales team.
* Results-oriented, confident, self-motivated, with strong commercial awareness.
* Customer-centric approach in dealings with customers, peers, staff, and suppliers.
* Proactive in giving and acting on feedback; champions a coaching culture.
* Proficient in Microsoft Office applications, including Excel, Word, PowerPoint.
* Excellent communication, influencing, and negotiation skills, both written and verbal.
* Strong planning and organizational skills; able to work under pressure and prioritize tasks in a deadline-driven environment.
* Embodies Brakes values at all times.
* Ability to build and maintain good relationships at all levels.
* Leads, inspires, and promotes confidence within a team.
* Exceptional customer handling skills and strong problem-solving capabilities.
Above all, your mission is to deliver the best solutions and experiences to internal and external customers.
* Enjoy a huge discount on various delicious foods and award-winning products.
* Benefit from a generous holiday allowance, with options to purchase more.
* Recognition awards and incentives.
* Pension scheme.
* Real career opportunities—being part of Sysco, the world’s leading foodservice business, opens up a world of possibilities.
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