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Business Support Assistant, West Malling
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Client:
Kent County Council
Location:
West Malling, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
33299c6ed592
Job Views:
5
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Role Responsibility
About Us
At Kent County Council, our Family Hubs are vibrant community spaces where families with children aged 019 (or up to 25 with SEND) can access a wide range of support. From midwifery and health visiting to parenting advice and youth activities, were here to help families thrive. With 56 hubs across Kent, we work hand-in-hand with partners to make a real difference
About the Role
Were on the lookout for a proactive and people-focused Business Support Assistant to join our Tonbridge & Malling team. Based in Snodland & East Malling, youll also support hubs across Tonbridge and South Tonbridge.
This is a front-facing role where youll be the welcoming face of our hubsgreeting families, signposting services, and supporting our Family Hub Workers. Youll also play a vital role behind the scenes, keeping things running smoothly with your admin skills, organisational flair, and calm, can-do attitude.
What Youll Be Doing
* Acting as the first point of contact for families, staff, and partners
* Supporting the day-to-day running of our hubs, including opening/closing and health & safety checks
* Managing sensitive information and coordinating meetings
* Using Microsoft Office and other IT tools to keep everything on track
* Helping to create a warm, inclusive, and efficient environment for everyone who walks through our doors
* Managing social media posts and digital engagement to promote Family Hub services
* Handling compliments, complaints, and occasional cash transactions securely
* Booking and preparing rooms for meetings and activities, including refreshments
* Conducting weekly fire alarm tests and logging results
* Supporting the Family Hubs digital and virtual offer to families
* Capturing and updating data in systems like Core+ and ensuring accuracy in attendance and registration records
About You
Were looking for someone who is:
* Friendly, confident, and great on the phone
* Organised and able to juggle tasks with ease
* Comfortable working across different locations
* Experienced in admin and customer service
* Skilled in Microsoft Office and other digital tools
* Aware of safeguarding, data protection, and health & safety practices
* Curious, compassionate, and committed to making a difference
Youll need a Level 2 qualification or equivalent practical experience, and a willingness to learn and grow in the Family Hubs environment.
Our Values
We live by Kents values:
* Brave We do the right thing and welcome challenge
* Curious We innovate and improve
* Compassionate Were respectful and understanding
* Strong Together We share knowledge and support each other
* Responsible We own the difference we make
What We Offer
* 28 days annual leave + bank holidays (pro rata)
* Ongoing training and development
* A supportive team culture and staff networks
* Access to Kent Rewards discounts on top brands and services
* A meaningful role where youll make a real impact every day
* Hours: Thursday & Friday, 8:30am 4:30pm
* Grade: KSA
Ready to Apply?
In your application, please use the Reason for Application section to show how you meet the criteria in the person specification.
This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
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