Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.
About the role:
We're looking for a proactive and highly organised Direct Repairs Coordinator to support the delivery of responsive repair services. This role is central to ensuring repairs are scheduled, tracked, and completed efficiently, while maintaining high standards of customer service and operational effectiveness.
This role is based from our Northampton office on a full-time basis, on successful completion of your probation there will be the option to work 2 days remotely.
About the role:
* Coordinate and manage repair work orders using the housing management system, ensuring accuracy and timely updates
* Maintain effective communication with internal teams, residents, and external contractors.
* Monitor KPIs such as job completion rates and customer satisfaction, escalating issues when needed.
* Provide administrative support across departments and ensure databases and documentation are kept up to date.
About you:
* Proven experience in a repairs or maintenance coordination role.
* Strong organisational and time management skills with the ability to manage competing priorities.
* Excellent communication and customer service experience
* Proficient in Microsoft Office and housing management or scheduling systems.
* Knowledge of property maintenance and housing sector regulations is desirable.
Culture and benefits:
At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish. To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:
* 25 days holiday, and an additional day for every year's service (up to five years)
* Annual discretionary bonus scheme.
* A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
* Study support package, helping you achieve your personal and professional development ambitions.