Do you want to be part of a dynamic and evolving service? Join us at this exciting time in our new and evolving Home First Teams and make a difference every day!
Our multidisciplinary teams work flexibly to provide a 7-day service, 365 days a year, between 8am and 8pm. Patients who are discharged from hospital into Home First will be receiving step-down intermediate care, involving community-based assessments and interventions provided in their own home to support recovery and monitoring of their health in the early days post discharge to prevent re-admission.
You could become part of our exciting service, bringing the unique benefits of a wraparound recovery service from hospital discharge. The principle of the service ensuring that recovery involves working towards the person being as independent as possible through enablement.
We are looking for a Care Coordinator to join us, so if you're organised, proactive, and looking for a dynamic role in a team that provides cutting-edge, excellent community care, we'd love to hear from you!
"Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role."
Main duties of the job
The focus of this role is providing prompt and efficient co-ordination and administration support to a multi-disciplinary team (MDT).
You will be the point of contact for service users, their families, and carers when information on their crisis and short-term care support is required. This will include enquiries about anticipated visits, providing updates, and listening to their concerns.
A key element of your duties will be processing and administering referrals using criteria guidelines and seeking advice from relevant team members when required. You will sign-post these referrals to MDT members and other services as appropriate while monitoring, tracking, and reporting on progress within the patient pathway. This will involve escalating any issues or delays to the Operational Team Lead for appropriate action.
About us
We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.
Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.
Why work for us?o Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients' homes, and bases across Sussexo Flexible working options: part-time, flexi-time, annualised hours, and flexi-retiremento Excellent training, development, and research opportunitieso Cost-effective workplace nurseries in Crawley, Hove, and Brightono Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networkso Level 3 Disability Confident Leader and Veteran Aware Trusto Beautiful Sussex location near the South Downs and coast
Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.
We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.
This post may close early if sufficient applications are received.
Job responsibilities
Further information is available in the attached job description and person specification.
If you would like to discuss this role or find out more, you can contact our Operational Team Lead, Ellen Gaine: ellen.gaine@nhs.net
Person Specification
Qualifications
* GCSE passes at Grade C or above or equivalent experience
* NVQ level 3 or equivalent (health and social care or business administration) or be willing to undertake
* IT/Administration Qualification
Experience
* Evidence of consistent pattern of learning from education, training and experience
* Able to maintain confidentiality and deal with sensitive information
* Able to use recognised IT packages e.g. Microsoft Office including Excel
* Knowledge of basic human needs - physical, emotional, health and social
* Able to undertake statistical and data analysis
* Able to use strong interpersonal skills and appropriate empathetic and tactful manner
* Able to communicate effectively with customers, carers and health and care specialist services and colleagues
* Able to meet conflicting deadlines, prioritise effectively and manage own workload
* Able to use time effectively and prioritise work through good organisational skills
* Self-awareness of own strength and limitations
* Able to undertake duties with a degree of autonomy and accountability
* Able to work effectively as individual but also as part of larger team
* Experience of working in a health or social care setting
* Previous experience in an administrative role
* Experience of working within multi-disciplinary teams
* Experience of working with vulnerable people
* Considerable experience working with the public
* Some knowledge of medical terminology
* Up to date knowledge of social care & health systems, processes and pathways
* Able to use of IT systems and keyboard skills including accurate data recording skills
Other
* An understanding of the principles of equal opportunities in relation to staff and patients
* Willingness to undertake training to develop within the role
* Flexible approach to working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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