Ampstek Basildon, England, United Kingdom
Desktop Support Specialist
Join Ampstek in Basildon, England, United Kingdom as a Desktop Support Specialist. This role involves providing technical support and managing IT assets to ensure seamless operations.
Job Description:
1. Handle IT Asset inventory, IT Hardware, Application, and Workstation troubleshooting physically.
2. Provide support for on-call escalations and perform root cause analysis of issues.
3. Resolve tickets independently within the agreed SLA, managing ticket volume and time efficiently.
4. Adhere to quality standards, regulatory requirements, and company policies.
5. Contribute to knowledge base updates, training new staff, and coaching analysts.
6. Ensure positive customer experience and high CSAT scores through First Call Resolution, minimizing rejected resolutions or reopened cases.
Qualifications and Skills:
* Experience with Windows and MAC OS.
* Excellent communication skills, capable of conversing comfortably with Senior Leaders (VIPs).
Additional Details:
* Seniority level: Mid-Senior level
* Employment type: Contract
* Job function: Information Technology
* Industries: IT Services and IT Consulting
Referrals can double your chances of interview success at Ampstek. Stay informed about new Desktop Support Specialist roles in Basildon, England, United Kingdom.
#J-18808-Ljbffr