An excellent opportunity for an Experienced Senior Service Advisor to join a well-established company based in Newburn.
Job Type: Full-Time, Permanent.
Salary: £32,000 to £35,000 Per Annum, Depending on Experience.
Location: Newburn, Newcastle upon Tyne.
The Company:
They have the combined experience of over 80 years in the automotive industry and their mission is to carry out MOTs, motor vehicle & LCV servicing and repairs to approved standards as well as delivering unbeatable customer service every time.
They are a family friendly garage, and you will not be just a number.
About the Role:
They are seeking someone who is confident in their work and displays a professional manner when liaising with other members of the team, suppliers and customers.
Outline of Roles and Responsibilities:
* Booking in jobs
* Organise ordering of parts for vehicle repairs at a competitive price
* Pricing any additional work required, contacting customer for authorisation and passing back through to workshop
* Quoting and invoicing customers
* Dealing with aftercare enquiries
* Organising job cards
* Basic workshop administration
* Monitor technician efficiencies
* Checking customers vehicles onto site and checking out loan vehicles.
* Monitoring progress through the workshop.
* Liaising with the customer throughout.
* Provide excellent customer service, maintain and develop relationships.
* Handling money and organising banking when required
* Key holder
Experience required:
* This role would suit somebody who has experience of working in the Automotive Industry and has a good understanding of the repair process.
* Must have previous experience working as a similar role.
* Excellent customer service skills.
* A full UK driving licence is required.
Benefits:
* Company pension
* On-site parking
Schedule:
* Day shift
* Monday to Friday, 8.30am to 5.30pm
* Weekend, every other Saturday 8.30am to 12.30pm
If you feel that you have the relative skills/attributes to fulfil this role then please apply now!
The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need