Service Advisor
Poole
Starting salary £31,000, increasing once accredited to £32,400. Achievable and uncapped bonus plan starting OTE £40k plus.
Working hours: 8.00 am to 6.00 pm - Monday to Friday - Saturdays, work 2 in a row and have 4 off.
Responsibilities
* Communicating and updating the progress of customers’ vehicles whilst they are serviced or repaired in our state‑of‑the‑art workshop
* Confidentially explaining diagnosis of faults and upselling important and urgent repairs
* Ensuring our customers’ experiences are as premium as the cars we offer
* Handling customer concerns and complaints to reach positive outcomes
Qualifications
* Direct experience in a main dealer aftersales operation, dealing with customers
* Full UK driving licence
Benefits
* Health Cash Plan – extensive mental health support, GP consultations cash back, dentist fees, opticians, prescription fees, professional care claims, private consultations
* Mental Health Support – managers trained in Mental Health and Mental Health First Aiders across the business
* Simply Rewards – access to 100+ rewards and discounts, including gym memberships
* Car Benefit Scheme – option to lease a car for the brand you work for, starting at £209 a month
* Pension, with Aviva – flexible contributions plus company contributions
* Life Assurance – peace of mind for your nearest and dearest
* Sick pay – up to the discretion of your line manager
* Paid Annual Flu Vaccinations – early access to on‑site flu vaccination in Poole and Yeovil
* Vehicle purchase discounts – various options to purchase a new car from all our brands
* Discounts on services – MOT, servicing, parts, accessories, and merchandise at reduced rates for you and your family
* Local discounts – with local hospitality and leisure brands
* Holiday allowance – 30 days including bank holidays, time to spend with friends and family
* Cycle to work scheme – with the Green Cycle initiative
* Refer a friend – reward up to £2000, dependant on role being recruited
* Career development – industry‑leading training from the brand you represent and full ongoing support in‑house with our learning management system
* Social events – opportunity to get together with colleagues (recent events: go‑karting, charity quiz nights, Goodwood, private cinema trips)
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