A specialist recruitment firm in the UK seeks an experienced Real Time Planning & Scheduling Analyst. The role focuses on managing intraday performance in a multi-channel contact centre, requiring expert skills in scheduling and resource planning. Strong hands-on experience with WFM tools and excellent Excel capabilities are essential. This position offers a competitive salary of £30,000–£35,000 plus bonus and benefits, with a hybrid work model in Cardiff City Centre. #J-18808-Ljbffr