Client Response Team Operator - Night Shift
Linaker Newton-Le-Willows, England, United Kingdom
Join or sign in to find your next job
Join to apply for the Client Response Team Operator - Night Shift role at Linaker
Client Response Team Operator - Night Shift
Linaker Newton-Le-Willows, England, United Kingdom
1 week ago Be among the first 25 applicants
Join to apply for the Client Response Team Operator - Night Shift role at Linaker
Get AI-powered advice on this job and more exclusive features.
WELCOME TO LINAKER
For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linakers heritage lies in our ability to design and regulate unique spaces that truly work.
WELCOME TO LINAKER
For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linakers heritage lies in our ability to design and regulate unique spaces that truly work.
Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients architecture and, ultimately, an extension of your business, a part of one team.
About The Role
As a Client Response Team Operator on our night shift, you will be responsible for being the first point of contact for reactive and proactive repair requirements for an array of differing clients spread across the UK.
What You Will Be Responsible For
* Act as the first point of contact for the client to discuss maintenance issues within their property.
* Using the inhouse system you will schedule and liaise with the appropriate engineer / contractor to ensure completion of all reported issues efficiently.
* Run Daily reports on CAFM system.
* When scheduling works you will be contractual aware of certain KPIs, SLAs etc. Linaker need to adhere too.
* Build strong internal and external relationships.
* Follow up with customers to identify areas for improvement.
* Protect the companys reputation by ensuring the company is always portrayed in a good light and carrying out any other reasonable duties deemed necessary to ensure the business can fulfil its moral and legal duties and obligations.
What We Are Looking For
* Good basic written and numerical skills and comfortable working with Microsoft office.
* Exceptional customer interaction skills, quick thinking and an enthusiastic person who is a confident communicator.
* Ideally experience of working in a fast-paced helpdesk.
* A bonus would be if you have experience working for a service provider with an understanding of SLAs, KPIs, compliance, quote turnaround etc. (not a dealbreaker if you dont).
* Previous experience of working to deadlines and multitask.
* A background / understanding of general engineering practices (a nice to have but not essential).
* A natural problem solver, who thrives under pressure. Can stay cool and calm in the face of adversity and can demonstrate empathy when overcoming challenges.
* Strong relationship management skills internal and external.
Core Hours
12 hour shifts: 19:00pm - 7:00am night shift. 4 days on / 4 days off to include weekends & bank holidays.
THE PACKAGE
* A competitive starting salary with annual pay reviews.
* Plenty of opportunity for progression.
* Modern, comfortable offices with an endless supply of tea & coffee
* Free parking but also accessible via public transport
* Full training by a welcoming, supportive team
* Various team socials with annual Linaker Fest summer conference
* Health care, life insurance and medical insurance available after a qualifying period.
LNKD1_UKTJ
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Telephone Call Centers
Referrals increase your chances of interviewing at Linaker by 2x
Get notified about new Client Specialist jobs in Newton-Le-Willows, England, United Kingdom.
Greater Manchester, England, United Kingdom 1 week ago
Greater Manchester, England, United Kingdom 1 week ago
Merseyside, England, United Kingdom 4 hours ago
Greater Manchester, England, United Kingdom 1 week ago
Merseyside, England, United Kingdom 1 month ago
Warrington, England, United Kingdom 16 hours ago
General Operator Microelectronics Assembler
Warrington, England, United Kingdom 16 hours ago
Preston, England, United Kingdom $35,000.00-$38,000.00 3 weeks ago
Shift Process Operator / Chemical Operator Urgent
Manchester Area, United Kingdom 1 week ago
Liverpool, England, United Kingdom 1 week ago
Salford, England, United Kingdom 16 hours ago
Manchester, England, United Kingdom 5 days ago
Manchester, England, United Kingdom 4 days ago
Manchester, England, United Kingdom 4 days ago
Urgent Forklift Operator Needed - One-Day Job with Paid Travel
Chester, England, United Kingdom 2 days ago
Warrington, England, United Kingdom 11 hours ago
Stockport, England, United Kingdom 6 months ago
Blackburn, England, United Kingdom 3 months ago
Haydock, England, United Kingdom 3 weeks ago
Tyldesley, England, United Kingdom 2 weeks ago
Preston, England, United Kingdom 2 weeks ago
Runcorn, England, United Kingdom 2 weeks ago
Liverpool, England, United Kingdom 4 days ago
Manchester Area, United Kingdom $35,000.00-$38,000.00 3 weeks ago
Liverpool, England, United Kingdom 3 months ago
Swinton, England, United Kingdom 3 months ago
Merseyside, England, United Kingdom 1 month ago
Swinton, England, United Kingdom 3 months ago
Laboratory Technician Apprentice (Level 3) - Liverpool School of Tropical Medicine
Liverpool, England, United Kingdom 15 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr