The successful candidate will become an integral member of a small team and responsible for various team tasks that need to be kept up to date each day. The main area of importance in this role is accuracy in data processing and a good telephone manner to deal with either incoming or outgoing telephone calls. Your duties may include (but are not limited to): Learning our own case management system Taking phone calls and updating our system Making outbound telephone calls to claimants / solicitors / medical experts Sending and receiving e-mails Data input using our in house system Any other general admin duties and ad-hoc duties as defined by management About you: You will have: Ability to work effectively as part of a fast-paced team Ability to make decisions effectively, using either own knowledge or available data Experience in computers and excellent communication skills, both written and verbal. Practical organisational skills with the ability to prioritise own workload to meet deadlines Previous office / telephone experience is essential Any work experience in the medico legal / personal injury industry is beneficial