Call Handler – Social HousingLocation: Dartford Office BasedSalary: £24,000 – £25,000 per annumEmployment Type: Full-Time, Permanent About the Role:Our client, aCall Handler – Social HousingLocation: Dartford Office BasedSalary: £24,000 – £25,000 per annumEmployment Type: Full-Time, Permanent About the Role:Our client, a respected organisation within the social housing sector, is seeking an experienced and customer-focused Call Handler to join their busy team based in Dartford. This is a fantastic opportunity for someone who thrives in a fast-paced environment and takes pride in delivering excellent customer service to residents and contractors. Key Responsibilities:Handling incoming calls from tenants and residents regarding repairs, maintenance, and general housing queriesLogging and tracking all calls accurately on the internal systemLiaising with contractors and operatives to schedule and coordinate repairsProviding updates to residents on the progress of their queriesEscalating urgent or complex issues to the relevant departmentsEnsuring all customer interactions are handled professionally and empatheticallySkills & Experience Required:Previous experience in a call handling or customer service role ideally within social housing, repairs, or facilities managementExcellent communication skills – both written and verbalStrong organisational and multitasking abilitiesProficient with IT systems and able to learn new software quicklyA positive, team-oriented attitude with a genuine passion for helping othersWhat’s on Offer:Competitive salary of £24,000 – £25,000 per annumFriendly, supportive office environmentOpportunities for progression within a growing organisationFull training and ongoing professional developmentHow to Apply:If you’re a proactive and personable individual with a background in customer service or social housing, we’d love to hear from you. Apply today with your CV or contact Abbie at CBW Staffing Solutions for more information.