Location: Harlow Bros, Hathern Rd, Long Whatton, Loughborough LE12 5DE Employment Type: Full-Time, Permanent Hours of Work: 34.5 hours per week Position Overview: We are seeking a dedicated Internal Sales Executive to join our team at Harlow Bros. The roles purpose is to is to generate leads, close sales and build relationships with customers – often over the phone, by email or via virtual meetings. What you’ll be doing as a Internal Sales Executive: Deliver a first-class service to customers. Deal promptly and efficiently with customer enquiries on the telephone and via email Sales order processing Gain a clear understanding of customers’ requirements. Accurately input orders including site contact details and addresses for deliveries Effectively communicate with customers, managers and colleagues Accurately collect and record customer information including customer interactions onto the CRM system Maintain a manageable sized Customer Ledger – monitor contact frequency and spends. Quote for new business & promote further sales. Chase outstanding quotations and enquiries Develop new business relationships with customers and prospective customers Achieve best price / Margin for each order Accept and confirm new orders (Check prices and delivery details) Liaise with transport and production to confirm delivery / collection lead time for orders Ensure all work is in line with company policies and objectives. Your Skills: Good Communication Ability to provide a courteous and professional approach to customers Ability to self-motivate, organise, and execute tasks Good literate and numerate ability What We Offer: Life assurance cover Access to 24/7 online GP 10% Discount across Harlow Bros. Branches Employee Assistance Programme Extras retail discounts & Byond Card Employee Referral Scheme In House Training and Recognised Qualifications How to Apply: Join us at Harlow Timber Group and become a part of a company that values quality, integrity, and teamwork. We look forward to welcoming you to our team! Harlow Timber Group is a leading provider of quality timber products and building materials, committed to delivering exceptional service to our customers. With a rich history and strong presence in the industry, we pride ourselves on our knowledgeable team and our dedication to excellence. Harlow Timber Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are also proud to be employee-owned, creating a future built on shared success and strong values. Our Employee Ownership Trust empowers our people while preserving the principles that have shaped our business.