The role of Housing Officer will include:
1. Effective management of anti-social behaviour cases
2. Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties
3. Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
4. Managing complaints about service delivery
5. Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
6. Delivering general advice on all aspects of tenancy to enable sustainability
7. Working with a range of external agencies to resolve a range of issues affecting tenant welfare including; domestic abuse, anti social behaviour and safeguarding
8. Working closely with administrative colleagues to complete a range of tenancy management processes
Skills and experiences:
9. Proven experience of undertaking a similar role
10. Prior experience of delivering high quality tenancy services
11. Excellent skills in analysing and diagnosing problems and implementing solutions
12. Ability to build strong working relationships with internal and external customers
13. Excellent customer service and negotiating skills
14. An understanding of Microsoft Office packages including Word, Excel and Outlook
15. Excellent communication skills both verbal and written
16. Working knowledge of relevant regulations and good practice
17. Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
18. 25 days annual leave (rising to a maximum of 30 days) plus public holidays
19. A pension scheme with employer contributions from Sanctuary
20. Life Assurance
21. Employee Advice Service including counselling
22. Cycle to Work scheme
23. Voluntary health plans
24. Employee discounts
25. Wellbeing support and tools
26. Employee recognition scheme
27. Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
28. Role salary is £37,951 with an additional policy allowance of £2,436 per annum (rising to £39,948 with an additional policy allowance of £2,564 per annum after 12 months, subject to satisfactory performance)
(if the link is unavailable please visit the Sanctuary careers website)