Key Account manager – Covering school clients across the Midlands and South-West
Do you have the drive, work ethic and passion to build your pipeline and provide an outstanding service to your clients? Would providing the best possible account management experience be your part in improving lifelong outcomes through excellent IT provisions in schools?
Do you have referenceable experience of EdTech sales and key client Account Management, with a good understanding of IT networking and a high level of computer literacy?
Are you confident and competent working with clients at all levels of seniority within schools and Multi Academy Trusts?
Can you work as a leader in our sales team to help increase our client base and increase sales?
Have you been working as a technician for an Edtech support company delivering account management support and looking to step into a more sales focussed role?
Are you keen to progress in your career and hungry to overachieve on remuneration targets?
If so, please read on as this fantastic opportunity could be exactly the right role for you.
Role Fundamentals
* Be an ambassador for Computeam and fully own your client account base
* Effectively build professional and trusting relationships with client schools and Multi-Academy Trusts
* Manage client objections and expectations confidently when discussing service provision
* Work with Technical Leads to help improve the provision of IT in our client schools and develop an IT Strategy that will improve education outcomes through technology
* Apply proactive sales strategies ensuring client needs are met and sales opportunities are maximised to meet product, service and recurring revenue targets
* Make regular contact with clients to ensure services are being delivered satisfactorily, including post-project follow-up calls
* Use sales and negotiation strategies to win new business, maintain and improve recurring revenue whilst providing the best possible IT services for our clients
* Develop an expert knowledge of Computeam's current IT solutions, products and services.
* Produce quotations and proposals for existing clients and new business opportunities
* Respond to new sales enquiries and leads from vendor partners
* Manage agreements and the renewal process for all recurring services exploring opportunities to enhance the current levels of service
* Win referrals and positive social media responses through excellent service and promote Computeam's values in all communications
* Maintain Company records and pipeline Opportunities to provide excellent visibility of future business
* Actively promote and manage CSAT data, taking accountability for reviews where issues were identified and apply the learning for future negotiations
* Liaise with key vendors to register larger opportunities
* Participate in regular strategy meetings with key clients
* Contribute to and pursue personal development plans with managers
Core Competencies
* Previous experience of sales and account management in an IT Managed Service Provider
* An understanding of the education landscape, as well as technologies
* To be able to build and manage a meaningful pipeline of opportunities
* Confident in presenting to key clients and leading meetings with senior stakeholders
* To have excellent computer literacy and a sound understanding of IT networking
* To be able to identify and prioritise your time, account management responsibilities and client demands using sales and account management strategies and IT platforms to deliver at an optimal level
* Understand the sales cycle and adapt your approach accordingly for a mix of clients
* Have significant experience of managing a large number of clients, to achieve both long- and short-term sales objectives
* Be able to manage difficult relationships professionally and effectively with the needs of the customer at the forefront
* Have excellent knowledge of CRM platforms to maximise sales opportunities
* Be able identify opportunities and strategies to improve sales processes
* To have a solutions orientated approach to your work, valuing clients and the work they do
As well as having many of the skills needed for the role, you will be someone who really does have an interest in the power of education to improve lives, and a natural affiliation for providing excellent service to your clients.
If you are ready to take the next step in your AM career and love technology and education, this could be an ideal opportunity for you.
It is important to us that potential candidates can relate to our mission and work with us embedding our key values:
Passion
– truly engage with our aim and use that to provide the best service you can in your role
Purpose
– make your actions purposeful and positive
People
– collaborate with the team to support and develop on a peer-to-peer basis
Proud
– demonstrate pride in the role you are doing and how this will impact better outcomes in education
Why work with Computeam?
We are looking for amazing people to join us on our drive to make better outcomes for all through the excellent provision and management of IT solutions in educational establishments.
As a Top 10 Mid-Sized company to work for over the last 3 years running, we have excellent engagement and wellbeing practices, which in turn drives an excellent service for our clients. While administration and technical skills are important, we always hire for a positive attitude and a commitment to our core values and excellent support for our schools. We also like people who are passionate about education & technology generally.
We are a people focused team of professionals to work and grow with. Along with our positive outlook and shared values of improving the future of young people through IT, we provide:
Annual Profit Share scheme (after 12 months)
Royal London Pension scheme with Employer contribution
Employee Wellness App and Mental Health Support
Discounted Private Medical Insurance
Salary sacrifice EV car scheme
Funded professional training
Bike to work scheme
Carbon footprint offset with EcologiCompany events & charity fundraising opportunities
Key
Information
OTE of £60-£70k based on reaching commission targets with £30k- £35k base, depending upon experience
40 hours a week – Flexible working hours and hybrid working.
WFH when not visiting clients, with expectation to attend our regional office at least once a week.
Monday - Friday
Laptop & phone provided