Spa Manager - Suffolk | Lead a luxury Spa with excellent benefits and career growth We're recruiting a talented Spa Manager to lead a high-end operation in Suffolk, offering an exceptional guest experience alongside a supportive and rewarding environment. This is a fantastic opportunity for an experienced leader to take ownership of a thriving Spa, develop a passionate team, and drive both service excellence and commercial success. Why apply for this Spa Manager role? Because this is your chance to step into a leadership role where your impact is recognised: You'll earn from £38,000 p.a., depending on experience You'll receive a share of the hotel tips You'll enjoy 50% off treatments and discounted products You'll benefit from 50% off dining across all restaurants You'll have access to an Employee Assistance Programme and retail discounts You'll receive 28 days annual leave including bank holidays You'll gain access to ongoing training and development opportunities Key Responsibilities: As Spa Manager, you'll lead a high-end, standards-driven Spa environment, ensuring exceptional quality and consistency: Deliver and maintain five-star Spa and Bubble-rated service standards across all guest touchpoints Lead daily Spa operations with a strong focus on luxury guest journeys and personalised experiences Conduct regular quality audits, treatment assessments, and service evaluations Mentor and develop therapists to consistently deliver exceptional treatments and service Oversee guest consultation standards, ensuring bespoke and results-driven treatments Drive retail performance through expert product knowledge and tailored recommendations Manage team grooming, presentation, and behavioural standards in line with luxury expectations Analyse guest feedback and audit reports to continuously enhance service delivery Ensure compliance with brand standards, SOPs, and health & safety regulations Collaborate with senior leadership on Spa positioning, guest experience, and revenue strategy What we're looking for: We're seeking a confident and experienced Spa Manager who can inspire a team and elevate standards: Proven experience in Spa or Wellness management within luxury environments Strong leadership and team development skills Excellent customer service and communication abilities Solid understanding of holistic therapies and beauty treatments Ability to coach and assess therapists across treatment areas Knowledge of Spa treatments and retail productsIf you're an experienced Spa Manager looking for your next opportunity in Suffolk, this is your chance to join a high-quality environment where you can truly make an impact. Apply now to take the next step in your career. Job Number │ (phone number removed) / INDFOH Location │ Suffolk Role │ Spa Manager Platinum Recruitment is acting as an Employment Agency in relation to this vacancy