Client Service Co-ordinator
Location: Hybrid - London
Salary: Up to £28k
Contract Type: Fixed Term Contract, 12 months
What We Can Offer You: Hybrid Working, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers, and Access to Wellbeing Resources!
Why do we want you
At Bond Solon (part of Wilmington plc) we’re proud to help professionals navigate the legal world through our award winning training solutions! And behind every successful course is someone who keeps the details on track and the clients supported. That could be you.
As our Client Service Coordinator, you’ll spend your 12 month FTC supporting clients, trainers and colleagues across a mix of events and programmes to make sure everything runs smoothly from start to finish.
If you’re the kind of person who loves helping people and bringing order to the chaos, we’d love to hear from you!
Please note: To complete your application, you will be redirected to Wilmington plc’s career site.
At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!
As our Client Services Coordinator, you'll play a vital role in maintaining the smooth operation of Bond Solon’s training events, ensuring high-quality service delivery to clients, and facilitating communication between various stakeholders.
You'll be responsible for:
• Supporting the day-to-day administration of our training courses and events.
• Building strong working relationships with clients, trainers, and internal teams.
• Speaking with clients to confirm the details of their in-house training sessions.
• Ensuring trainers have everything they need, from documentation to venue or virtual platform details.
• Working closely with our venue teams to finalise delegate numbers, room setups, and any specific requirements.
• Troubleshooting virtual platform issues if they pop up.
• Liaising with accreditation bodies to ensure our qualifications meet required standards.
• Ordering course materials and checking they arrive on time.
• Handling queries from clients and colleagues with professionalism and confidence.
• Managing feedback forms and links to help us keep improving what we do.
• Providing cover for team members when needed.
What’s the Best Thing About This Role
You’ll be right at the centre of everything we deliver. This is a great opportunity to get hands on experience in a fast moving training environment, build relationships with a wide mix of people, and learn how a leading legal training provider operates behind the scenes.
What’s the Most Challenging Thing About This Role
There’s a lot happening at once - multiple events, different clients, and the occasional last minute curveball. You’ll need to stay organised, keep calm under pressure, and be ready to adapt quickly when plans change.
To be successful in this role, you must have:
• A background in administration, with experience in training, events or coordination roles considered an advantage.
• Solid computer skills, especially in Word, Excel, and PowerPoint.
• Great communication and customer service skills - You're confident speaking with clients and colleagues and enjoy helping people.
• Strong attention to detail - You spot the small things and aim to get it right first time.
• A collaborative approach.
• Advanced English skills, both written and spoken.
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
About us
For more than 25 years, Bond Solon has supported clients with skills and knowledge to comply with the law and to achieve their purpose. We’re proud to be part of Wilmington PLC’s training and education division, so if you’re looking for variety, innovation and purpose, you’ll find them all and more here.
Join us and do Work That Means Something
At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.
When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.
Whether you're just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning.
Join us and make a real difference. Click on “APPLY” today