Warranty Manager
Our prestigious Yacht manufacturing client is currently seeking a Warranty Manager to join their highly reputable company. The successful candidate can be located on the South Coast or in Wroxham, Norfolk
As the Warranty Manager, you will deal with and coordinate responses to requests for warranty services on new boats delivered.
This is full time permanent role, working 8am-4:30pm Monday – Friday.
Knowledge, Skills & Experience:
1. Extensive knowledge of yacht systems (Including Mechanical, Electrical, Rigging and Joinery)
2. Excellent IT skills – MS Word and Excel
3. Sailing experience
4. Experience in yacht manufacturing and systems
5. Excellent verbal and written communication, and interpersonal skills, as this role is customer facing
6. Ability to build good relationships with customers
7. Ability to communicates and demonstrate skills with customers, employees, contractors and the extended team
8. Self-motivated with the ability to manage and plan multiple activities effectively
9. Methodical approach to work
10. Excellent analytical and problem solving skills
11. High level of attention to detail
12. Able to work to schedule within a fast-paced environment
13. You must have a full driving license and the ability to travel to different sites/locations
Main Responsibilities of the Warranty Manager role:
14. Be the first point of contact for calls for warranty service on new yachts
15. Help co-ordinate labour, materials, sub-contractors and other resources to resolve issues, keeping customers fully informed of progress whilst setting realistic expectations of the outcome
16. Process warranty claims, identifying opportunities to recharge costs to suppliers/subcontractors
17. Feedback and liase with Quality and Supply Chain regarding issues of supplier poor performance
18. Work with other departments to identify root cause of warranty issues, to enable feedback into the production process to eliminate these issues in the future
19. Utilise 8D and other problem-solving tools to implement solutions to on-going problems
20. Monitor cost of warranty and produce reports as required
21. Occasional out of hours contact to ensure issues are resolved where required.