This is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape .
The O pportunity
At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Internal IT Support, then get ready to join our company!
We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement and customer experience. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.
Day-to-Day Responsibilities
1. Provide technical support and guidance to resolve users computer hardware and software problems
2. Communicates with users via Phone, Teams, Email and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps have already been taken
3. Applies knowledge of computer software and hardware to assist users in resolving problems
4. Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment
5. Coordinates service or replacement of defective products from vendors and manufacturers
6. Maintains a knowledge base, of technical innovations, trends, and best practices: makes recommendations for new software and hardware that could benefit the UK&I
7. Drafts or revises user training procedures
8. Maintains logs of support services provided in ServiceNow
9. Managing stock levels of DWS equipment
10. Work closely with colleagues, developers, testers and a wide variety of end user to ensure technical compatibility and user satisfaction
11. Adhere to SLA’s set by Global IT
Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
12. You master new skills and technologies quickly are not afraid to try solving issues yourself
13. You pride yourself on your excellent organisational skills
14. You have strong and proven experience in relationship management, problem solving and communicating (written & oral) effectively with internal and external stakeholders at all levels
Perks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
15. Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide
16. Work with inspiring colleagues and be empowered to learn, grow and accelerate your career
17. Have 25 days holiday + bank holidays
18. Have employee private medical cover, access to a virtual GP service
19. Access to discounts and cash backs on shopping *
20. Purchase a range of flexible benefits through salary sacrifice
21. Have a Life assurance – 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme
22. Have Pension – the company will match contributions up to 10%