About The Role
The Whole Energy System Resilience (WESR) directorate strengthens whole‑energy‑system resilience by being a catalyst for change – turning insight into coordinated, prioritised action that reduces risk and builds capability across the system. WESR delivers this through analysis, assessments, reviews, emergency exercises, and plans that drive tangible improvements with our partners.
This role initially starts as a 12‑month fixed‑term contract. In this dynamic role blends coordination, communication and tactical support—especially during incident response—where your input will help keep the nation’s energy systems secure and responsive. You’ll manage key administrative functions, support emergency planning, and contribute to high‑impact projects that influence government and regulatory decisions.
The role can be based from our Warwick or Wokingham office, and we continue to offer hybrid working from office and home. We are open to full‑time and part‑time applicants, as well as flexible working arrangements.
Key Accountabilities
* Support the delivery of key initiatives across the Emergency Preparedness & Restoration area by providing administrative and operational coordination across multiple projects and workstreams. Ensure compliance with data handling policies, information storage and security requirements, and help remove administrative barriers to delivery.
* Coordinate meetings, workshops and events with internal and external partners, ensuring smooth scheduling, circulation of agendas and papers, and timely follow‑up on actions.
* Act as a technical secretary and minute‑taker in key decision meetings, ensuring an accurate record of discussions and decisions is captured and disseminated.
* Maintain and update trackers, dashboards and shared information systems, ensuring they are accurate, current and accessible to the team.
* Support teams in ensuring that products meet the required standard before progressing through quality assurance checklists against outputs and deliverables at each stage of work.
* Support teams to follow standardised processes, templates and ways of working.
* Collate progress updates, risks and management information from teams to support the reporting to leadership.
* Maintain stakeholder contact lists, engagement logs and other reference materials across the Emergency Preparedness & Restoration area. Support the arrangement of stakeholder meetings and circulate follow‑up correspondence.
* Organise IT equipment, system access, building passes and other logistics for new starters ahead of their start date. Support the induction process to help new team members get up to speed quickly, and coordinate the leavers process to ensure the safe return of equipment and access.
* Coordinate training activity across the function, including e‑learning and continuing professional development, ensuring team members complete required training on time.
* Manage the logging of queries and coordinate with the relevant individuals and teams to ensure effective resolution.
* Support filing, version control and the upkeep of shared drives and information systems so that documentation is well‑organised, secure and easy to find.
* Take responsibility for coordinating relevant surveys (e.g. employee engagement surveys), ensuring completion across the function and that resulting actions are agreed and followed up.
* Provide meeting and calendar support to the Senior Manager and leadership team.
* Work closely with other Function Coordinators across the directorate, and the central portfolio management team to ensure alignment and continuous improvement of coordination and quality assurance practices.
About You
* Experienced in delivering high‑quality administrative and coordination support across multiple projects and teams, ideally in a complex or multi‑stakeholder environment.
* Strong organisational skills with the ability to manage competing priorities, keep multiple processes on track and maintain close attention to detail.
* A proactive approach – able to anticipate what teams need, spot potential issues early and act without waiting to be asked.
* Skilled in managing complex calendars, meetings and events with precision and professionalism.
* Clear and reliable communicator, able to engage confidently with colleagues and external stakeholders, follow up on actions and keep people informed.
* An eye for quality – comfortable running checklists against outputs, spotting gaps and flagging where deliverables may not meet the required standard.
* Discreet and compliant in handling sensitive information, with an understanding of data security and information management requirements.
* Confident working with digital tools for scheduling, tracking, communication and information management.
* A collaborative and supportive mindset, focused on helping others deliver effectively rather than owning the delivery yourself.
* Flexible and solutions‑focused, able to shift attention across teams and workstreams as the business need changes throughout the year.
* Experience coordinating training, onboarding and induction processes is an advantage.
What You'll Get
* A competitive salary of £44,000.00 dependent on experience and capability.
* You will receive a bonus based on company performance.
* 26 days annual leave as standard.
* A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
* Annual enrolment to NESO Savings Plan – when you save between £20 and £500 a month from your take‑home pay, we will pay a 50% matching contribution.
Benefits
* Flexible Bank Holidays & Holiday Trading
* Additional Birthday Day Off
* Cycle to Work Scheme, Retail & Gym Discounts
* Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance
About Us
At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain’s energy future. We operate the world’s fastest decarbonising electricity system and work towards running it carbon‑free for a short period this year.
More Information
This role closes at 23:59 on the day before the date shown above. We encourage applicants to submit their application as early as possible.
Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we’re committed to a fair, inclusive recruitment process where everyone has the opportunity to show their talents. We celebrate the difference people can bring to our organisation and welcome and encourage applicants with diverse experiences and backgrounds.
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