Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.
From our omni‑channel cloud contact centre solution to our bespoke integration systems, we use cutting‑edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end‑to‑end customer journeys that inspire loyalty and power the success of organisations worldwide.
We are looking for talented Software Engineers at all levels—from Junior to Senior and Management—to join our rapidly expanding teams. As an established Software Developer, you will be responsible for delivering valuable applications and services to customers, ensuring they meet acceptance criteria and our definition of done.
Responsibilities
Development
* Write code in appropriate languages, principally C#.
* Design the architecture of new application components and achieve internal sign‑off for development specifications where required.
* Work within an Agile team to develop applications to meet product and customer requirements.
* Test new features thoroughly to ensure they perform correctly in all scenarios.
* Work with Quality Assurance teams/processes to validate builds ready for launch.
Maintenance & Improvement
* Problem‑solve and fix bugs as discovered or reported.
* Perform ongoing maintenance or upgrade of the platform as required, following internal change procedures at all times.
* Peer‑review colleague’s work.
* Share ideas and work on projects to improve applications, processes or the wider platform.
* Review projects and deployments and learn lessons to increase future performance.
* Design and pilot prototype applications where required.
* Stay up to date with software development trends and technological advancements; learn and test new technologies, frameworks and languages as relevant.
The Successful Candidate Will Demonstrate
* Bachelor’s degree in a STEM, Computer Science or related subject, preferably from a Russell Group university.
* Minimum of 3 years experience in a Software Development position.
* Good experience developing commercial C# applications.
* Experience with SQL and relational databases such as Microsoft SQL Server.
* Experience with source control, in particular Git.
* Experience working within an Agile environment, in particular Scrum, and applying supporting practices.
* Beneficial: Knowledge of OWASP ASVS or equivalent application security standards.
* Beneficial: Experience with .NET Core recent versions.
* Beneficial: Experience with JavaScript, TypeScript and associated frameworks and libraries, notably React.js.
Location
We welcome applications from candidates based in Bracknell, Berkshire. This is an office‑based vacancy and we expect all applicants to be willing to relocate or commute to our offices a minimum of 3‑4 days per week as per our hybrid working policy.
About the Company
Content Guru is the largest privately‑owned provider of Contact Centre as a Service (CCaaS) in Europe. With offices in the UK, US, Netherlands, Germany and Japan, our award‑winning proprietary cloud services power some of the largest organisations across the globe. We operate across sectors ranging from utilities and travel to finance and government, with clients that include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo and the National Health Service (NHS).
Our mission is to enhance the way the world communicates. With our omni‑channel cloud contact centre solution, storm®, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web‑chat and emerging technologies such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.
We are an equal‑opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and up‑skilling our employees to give them the best opportunities for success.
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