As a Customer Resolutions Advocate, you pride yourself on providing the best possible experience to customers. You'llbe part of a small but critical team that is brilliant at ensuring quality customer outcomes and solutions are delivered. You'll support internal and external customers by providing a superior experience in problem management / resolution and complaints management, ensuring that, in these key moments of truth, they are handled in line with our vision, values and policies. You'll be a role model for excellent customer experiences but must also be able to influence a wide range of internal stakeholders to ensure that we can deliver meaningful resolutions for our internal and external customers. You'll be a customer champion and advocate and will use insight, data and root cause analysis to drive through the best possible outcomes for our customers.
This role is critical in making a difference to our customers by genuinely ensuring that we resolve issues and stop recurrence regardless of where the issue has occurred. No two days will be the same and you can be sure that its a stimulating and engaging role where you get to work with colleagues from across the business and both our internal and external customers.
This role will be hybrid across our Peterbor...