Why work for us?
Janus Henderson is a leading global active asset manager. We exist to help our clients achieve their long-term financial goals. Our team exemplifies our values of putting clients first, acting like owners and succeeding as a team. Our culture is high-energy, collaborative, and forward-thinking with opportunities to grow in an exciting career. We invite you to consider joining our dynamic, global team!
Your opportunity
The Head of Service Management Office will play a critical role in overseeing the development, implementation, and continuous improvement of service management policies, processes, and practices across the organization. This position requires a strategic thinker with a strong background in service management, governance, and leadership. The ideal candidate will ensure that our service management governance frameworks align with industry best practices and our organizational goals.
* Lead the Service Management Office, setting strategic direction and priorities for the team.
* Develop, implement, and maintain a comprehensive service management governance framework that aligns with industry standards (e.g., ITIL, ISO/IEC 20000) and supports the organization's objectives.
* Collaborate with senior management and key stakeholders across the organization to ensure the governance framework meets business needs and promotes excellence in service delivery of our digital product set.
* Oversee the development and implementation of policies, processes, and procedures to ensure effective and efficient service management practices aligned to our Agile and Product operating model.
* Monitor and report on compliance with service management policies and standards, identifying areas for improvement and driving continuous improvement initiatives.
* Lead the assessment and management of service management risks, ensuring that risks are identified, assessed, and mitigated appropriately.
* Drive the adoption of best practices in service management across the organization, providing guidance and support to all departments.
* Manage and develop the Service Management Office team, fostering a culture of excellence and continuous improvement.
What to expect when you join our firm
* Hybrid working and reasonable accommodations
* Generous Holiday policies
* Excellent Health and Wellbeing benefits including corporate membership to Class Pass
* Paid volunteer time to step away from your desk and into the community
* Support to grow through professional development courses, tuition/qualification reimbursement and more
* All-inclusive approach to Diversity, Equity and Inclusion
* Maternal/paternal leave benefits and family services
* Complimentary subscription to Headspace – the mindfulness app
* All employee events including networking opportunities and social activities
* Lunch allowance for use within our subsidized onsite canteen
Must have skills
* Bachelor’s degree in Business Administration, IT, or a related field. Master’s degree preferred.
* Extensive experience in service management, with a strong background in service governance, risk and compliance.
* Proven leadership and management experience, with the ability to inspire and lead teams towards achieving strategic objectives.
* Excellent knowledge of industry standards and frameworks such as ITIL, ISO/IEC 20000.
* Strong analytical and strategic thinking skills, with the ability to develop and implement effective service management governance strategies.
* Exceptional communication and interpersonal skills, with the ability to engage and collaborate with stakeholders at all levels.
* Proven track record of driving continuous improvement in service management practices.
Nice to have skills
* Process management frameworks such as Lean, Lean Six Sigma.
* Agile operating experience such as SAFe.
* Financial Services experience/knowledge.
* Familiar with Digital Products.
* Understanding of Product Management framework.
Supervisory responsibilities
* Yes
Potential for growth
* Mentoring
* Leadership development programs
* Regular training
* Career development services
* Continuing education courses
You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role
We are an equal opportunity / affirmative action employer. All applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.