Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe. We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design, and our culture. Want to join the leader in AI-powered data security? We are recruiting for a Customer Service Representative to manage field events to conclusion within defined SLA’s and according to company processes. HOW YOU'LL SPEND YOUR TIME HERE: Coordinating resources, (vendor / stakeholders). Managing escalations, ensuring a satisfactory conclusion is achieved. Assisting Field Engineers with technical queries, verifying appliances status after parts replacement. Working with Supply Chain and Quality Departments on RMA units and coordinating shipment with partners. Generating reports on departmental activities in accordance with process. Maintaining detailed administrative record of workflow within systems provided. Contributing to the development of systems and procedures by analysing operating practices. Maintaining rapport with customers, managers, and colleagues. Maintaining business data on customer by identifying and updating discrepancies throughout customer engagements. Supporting the resolution of customer complaints by; determining the cause of the problem; expediting correction or adjustment; following up to ensure resolution. WE'D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING: Fluent in English and either French, German or Spanish (desirable). Field Services background. Experienced in a customer facing role. Experienced in Salesforce, Oracle, MS Office. Working in busy, international environment. Can deliver on short notice, a multitasker. Experienced in Logistics. Must be flexible – working weekends every 6 weeks and selected public holidays. Data Privacy Notice for Job Candidates: For information on personal data processing, please see our. Equal Employment Opportunity Employer (EEOE) Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or talent@cohesity.com for assistance. In-Office Expectations Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing. Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.