Job Description
Claims Administrator
Manchester City Centre | £26,000 – £28,000 DOE
Our client is a fast-growing Claims Management Company (CMC) specialising in mis-sold car finance claims
With demand rising, they’re expanding their operations team and are now hiring a Claims Administrator to join their Manchester city centre office.
This team is the engine room of the business – keeping claims moving, chasing missing information, and ensuring lenders respond on time.
If you’re organised, confident on the phone, and love a role where you can stay busy and make things happen… keep reading
Key Responsibilities:
Client & Lender Communication
* Liaising with clients and lenders via phone + email to progress claims
* Handling inbound calls professionally and resolving queries confidently
* Making outbound chaser calls to request missing documents / updates
* Explaining clearly what information is needed and why (helping clients respond quickly!)
Email & Workflow Processing
* Managing high volumes of emails and allocating them through workflow queues
* Prioritising tasks by urgency, deadlines, and workload
* Spotting key information quickly and assigning actions efficiently
Case Management & CRM Updating
* Updating case notes, documents, timestamps and claim status accurately
* Moving claims through structured stages to avoid delays
* Tracking caseloads to ensure nothing goes stale or dormant
* Flagging cases that need escalation or specialist review
Document & Evidence Handling
* Requesting missing documentation (ID, agreements, finance docs etc.)
* Handling incoming post: opening, scanning, uploading + filing correctly
* Keeping case files organised, complete and compliant
* Reviewing lender responses and ensuring they’re actioned quickly
Compliance & Quality
* Following processes in line with regulatory expectations
* Maintaining high accuracy in data entry + document handling
* Handling sensitive information securely and confidentially
* Supporting a consistent, high-quality customer experience
Team Support & Continuous Improvement
* Supporting colleagues during peak demand and managing workloads as a team
* Sharing blockers and case insights with management
* Suggesting improvements to workflows, templates and procedures
* Supporting team targets through efficient, high-quality processing
What We’re Looking For
* Confident and professional phone manner
* Strong admin skills + excellent attention to detail
* Compliance / regulatory experience (nice to have, not essential)
* Comfortable processing high volumes of emails
* Able to follow structured workflows and processes
* Confident using CRMs + Google Workspace (Docs/Sheets etc.)
* Works well in a fast-paced, process-driven environment
Why Join?
* Fast-growing, reputable CMC brand
* Supportive team culture
* Training + progression opportunities
* Incentives to reward performance
* Manchester city-centre office ️
* Stable Monday–Friday role.. no late nights, no weekends
If you’re organised, confident on the phone, and ready to build your career in claims management — we’d love to hear from you
Drop me a message / apply now