We are a well-established telecommunications company who is looking for an experienced call taker to join their busy and expanding Virtual Receptionist team, it is therefore important you can hit the ground running.
We are looking for a candidate confident in taking calls in a busy call centre environment with an excellent telephone manner and the ability to multitask under pressure. As the messages we send to our clients must be professional, the candidate will also need exceptional grammar and punctuation skills to ensure messages are clear and to the point. Previous experience of working within a call centre is essential.
Key responsibilities include taking inbound calls on behalf of our clients and following any instructions they have provided, working quickly and efficiently on the phone. We don't follow scripts which can mean having to think on your feet, we also don't work to targets but do expect a high level of customer service and efficiency.
We have a fantastic office in Doxford and currently operate a hybrid working policy with two days in the office. Therefore, it is essential that you can commute to Doxford.
Just some of the benefits we offer:
* 25 days' holiday per year plus Bank Holidays increasing with service
* Modern, welcoming and friendly working environment
* Bupa Private healthcare, Cash plan and dental.
* Free gym membership at PureGym near our office or contribution to your own gym.
* Pension scheme
* Support for continual personal development
This is a full time 40 hours per week position for which we offer a rate of £12.21 per hour. The working hours are 9.30am to 6.00pm Monday to Friday with some bank holiday working required.
Job Type: Full-time
Pay: £12.21 per hour
Benefits:
* Additional leave
* Casual dress
* Company events
* Free parking
* Gym membership
* Health & wellbeing programme
* On-site parking
* Private dental insurance
* Private medical insurance
* Work from home
Ability to commute/relocate:
* Sunderland SR3 2PD: reliably commute or plan to relocate before starting work (required)
Experience:
* call centre: 1 year (required)
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in Sunderland SR3 2PD