One Stop • pensnett, commonside corner of bromley • Apply by 07-Jul-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, delivering great natural service.
* Encouraging customers to give feedback on their shopping experience through the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying your training to ensure all work is done safely.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Being knowledgeable about store performance and understanding your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of your shift for accurate pay.
* Keeping yourself, colleagues, and customers safe by following security procedures and using safety equipment.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions on self-service checkouts and explaining your actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Occasionally managing the shift in the absence of your Shift Leader or Store Manager.
* Following all training to ensure safety and legality in the store.
* If applicable, handling day-to-day operations of the Post Office, including passing necessary background checks. Failure to pass these checks will result in withdrawal of the job offer.
Flexible Working
We welcome discussions about flexible working arrangements to support your personal circumstances and needs.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, bill payments, lottery, vending, and more.
Part of Tesco since 2003, we operate from three distribution centers and serve communities across England and Wales.
Accessibility and Benefits
We are committed to inclusivity and accessible recruitment. Benefits include discounts, savings schemes, insurance, medical coverage, flexible working options, and more.
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