Job details
Are you an experienced Customer Service / Client Relations Executive with Supervisory or Team Leader experience? Can you offer exceptional client care in a corporate and professional environment whilst engaging and developing a small team to ensure business priorities and client expectations are exceeded?
Due to continued growth, our client within the legal sector, specialising in Employment Law are keen to recruit an experienced Client Relations Supervisor / Team Leader for their Newtownabbey based practice. The successful applicant will play an integral role in maximising opportunities for business growth whilst becoming part of an established business and professional team.
Benefits:
1. Competitive salary £23000 per annum plus bonus (approx +£3000 per annum)
2. 35 hour working week Monday to Friday 9am-5pm, 1 hour lunch
3. Glengormley BT36 location
4. Onsite parking
5. Pension & enhanced holiday package
6. Significant scope for career development
Requirements:
7. Previous Team Leader / Supervisory experience within a customer orientated, corporate or contact centre environment essential
8. Ability to allocate workload, supervise and engage a small team of 2-3 customer service / client relations advisors ensuring KPIs are achieved
9. An interest within the Legal sector and employment law would be highly advantageous although not essential
10. Professional communication and rapport building skills
11. Strong administrative capabilities
12. Efficient typing speed & diligent data entry skills essential
13. Volume call handling or contact centre experience highly desirable
14. IT Proficiency, MS Word, Outlook & database management
Responsibilities:
15. Supervising a team of 2/3 Client Relations Assistants in order to follow up new leads who have contacted the firm via its website, phone and email
16. Ensuring the team achieve department goals and KPIs exceeding client expectations and obtaining new business wins
17. Allocating lists to CRA's and ensuring all new clients are contacted
18. Prioritising stronger leads
19. Capturing personal data and taking a detailed summary of their complaint with their employer
20. Considering whether clients meet some predefined criteria. Informing people, with empathy, who do not meet the criteria that we are unable to assist their case
21. Chasing paperwork from clients who have failed to return it
22. Making detailed and chronological notes of calls before forwarding full details to solicitors for assessment
23. Case management
24. Accurate data entry
25. All aspects of Administrative support as required
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
...
Are you an experienced Customer Service / Client Relations Executive with Supervisory or Team Leader experience? Can you offer exceptional client care in a corporate and professional environment whilst engaging and developing a small team to ensure business priorities and client expectations are exceeded?
Due to continued growth, our client within the legal sector, specialising in Employment Law are keen to recruit an experienced Client Relations Supervisor / Team Leader for their Newtownabbey based practice. The successful applicant will play an integral role in maximising opportunities for business growth whilst becoming part of an established business and professional team.
Benefits:
26. Competitive salary £23000 per annum plus bonus (approx +£3000 per annum)
27. 35 hour working week Monday to Friday 9am-5pm, 1 hour lunch
28. Glengormley BT36 location
29. Onsite parking
30. Pension & enhanced holiday package
31. Significant scope for career development
Requirements:
32. Previous Team Leader / Supervisory experience within a customer orientated, corporate or contact centre environment essential
33. Ability to allocate workload, supervise and engage a small team of 2-3 customer service / client relations advisors ensuring KPIs are achieved
34. An interest within the Legal sector and employment law would be highly advantageous although not essential
35. Professional communication and rapport building skills
36. Strong administrative capabilities
37. Efficient typing speed & diligent data entry skills essential
38. Volume call handling or contact centre experience highly desirable
39. IT Proficiency, MS Word, Outlook & database management
Responsibilities:
40. Supervising a team of 2/3 Client Relations Assistants in order to follow up new leads who have contacted the firm via its website, phone and email
41. Ensuring the team achieve department goals and KPIs exceeding client expectations and obtaining new business wins
42. Allocating lists to CRA's and ensuring all new clients are contacted
43. Prioritising stronger leads
44. Capturing personal data and taking a detailed summary of their complaint with their employer
45. Considering whether clients meet some predefined criteria. Informing people, with empathy, who do not meet the criteria that we are unable to assist their case
46. Chasing paperwork from clients who have failed to return it
47. Making detailed and chronological notes of calls before forwarding full details to solicitors for assessment
48. Case management
49. Accurate data entry
50. All aspects of Administrative support as required
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
51. skills
attention to detail