Job Description
The Company
VMhosts is a successful Managed Service Provider delivering comprehensive IT solutions to a diverse range of clients across the UK.
Services Include:
· Fully managed IT support / service desk
· Cyber security services
· SDM, PM, vCIO and TAM services
· Consultancy
· Private cloud hosting
· Backup as a Service
· Disaster Recovery as a Service
· Supply of IT hardware
· Software and licencing
Overview of the Role
The role is a customer facing position accountable for the complete ownership of VMhosts customer accounts. Acting as the primary point of contact and ensuring strong relationships, successful outcomes, and long-term customer retention. Customer engagements will typically be online and by telephone with some onsite meetings at customer premises across the UK.
The Opportunity
The suitable candidate will be a confident and well-presented professional who must have MSP industry experience either in a technical, service delivery, sales or account management role. You will be expected to understand your client's IT needs and nurture the relationship in order to generate additional revenue.
Responsibilities
· Act as the primary point of contact for assigned customers
· Service multiple clients concurrently, meeting deadlines
· Proactively track and manage all customer contract renewals
· Use internal systems to log opportunities and generate quotes
· Hold on-site and remote meetings to capture and clarify client requirements
· Assist with additional tasks and responsibilities across the Sales Team as required
· Support overall team performance and business objectives
Personal Skills and Attributes
· 2 years plus experience working within a Managed Service Provider
· Comfortable planning and presenting to all client levels
· Experienced in standard MSP technologies
· Demonstrate competence in oral and written communications
What we offer
· Competitive salary
· Private Medical Insurance
· 33 days holiday (including public holidays) increasing to 35 days after 3 years’ service
· Career development and training within an expanding business
· Hybrid working (location dependent)
· Regular company parties and events