Support our NHS colleagues by joining our IT Service Desk team in Cornwall! We provide a first line service desk to more than 12,000 clinicians and support staff across Cornwall and the Isles of Scilly, recording and triaging around 140,000 requests and incidents a year.
Main duties of the job
Our Service Desk team works under pressure every day, so friendliness, great rapport with customers and a robust sense of humour are a definite requirement of this job!
If you have existing skills in Office 365, or better still, backend administration experience, we want to hear from you. Teams, Active Directory/Azure, office or other productivity apps support or knowledge are a definite bonus, alongside experience of working in a front line support role. We require an excellent standard of verbal, listening and writing skills as you will use multiple forms of communications every day.
In return we can offer you the satisfaction of knowing you're supporting amazing NHS colleagues in their vital work, as well as a job of huge variety within a team of great people.
About us
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. It serves a population of around 470,000 people, a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £740 million.
RCHT is responsible for the provision of services at three main sites with approximately 780 inpatient beds:
* Royal Cornwall Hospital in Truro
* St Michael's Hospital in Hayle
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities, and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles. This plays a vital part in attracting and retaining highly skilled teams of doctors, nurses and other health professionals who support the care of well over half a million people each year.
Person Specification
Qualifications
* 5 GCSEs including Maths and English Grade 5/C or above
* NVQ3 in related discipline
Experience
* Customer Care experience
* NHS experience
* Active Directory administration experience
* Desktop/Clinical or Business systems/Telecomms support experience
* Office 365 - Teams/Accounts administration
* Customer care skills
* Knowledge of Service Desk processes
* Quick to pick up new technology
* Multi-tasker
* Knowledge of NHS applications or network
Employment Requirements
* Identity Checks
* Professional registration and qualification checks
* Employment history and reference checks
* Work health assessments
* Criminal record check standards
* Right to work checks
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£25,760 to £27,476 a year per annum pro rata
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