The post holder will work in the Trust's IT Technical Support Team, providing second and third line support to the Trust's users. They will be responsible for ensuring the optimum use of the Trust's IT systems including managing capacity, proactively monitoring error conditions and alerts and ensuring that all of the Trust policies and procedures relating to security and best practice are adhered to.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence.
Overview of Essential Responsibilities:
1. Provides advice and guidance on technical matters, supervise the other Technical Support Analysts
2. Performs work which requires the application of a significant range of fundamental principles in a variety of contexts
3. Takes a structured and effective approach to own work and demonstrates leadership potential
4. Is able to analyse, diagnose, design, plan, execute and evaluate work to time, cost and quality targets, exhibiting thorough familiarity with available methods, procedures, tools, equipment and standards associated with own area of specialisation and making correct choices from alternatives
5. Is able to communicate effectively, both orally and in writing, with clie...