The Service Desk Analyst will play a key role in providing 2nd/3rd line support within the FMCG industry. This position is based in Thatcham and requires a proactive approach to resolving technical challenges efficiently.
Client Details
The employer is a well-established organisation within the FMCG sector, known for its innovative approach and commitment to operational excellence. As a mid-sized company, they offer a collaborative environment and a strong focus on delivering quality solutions to their customers.
Description
* Provide 2nd/3rd line support across the organisation.
* Log and manage service requests and incidents through the ticketing system.
* Ensure timely resolution of technical problems, escalating when necessary.
* Assist in setting up and maintaining hardware, software, and network systems.
* Deliver excellent customer service to internal users and stakeholders.
* Contribute to maintaining IT documentation and knowledge base articles.
* Support the roll-out of new technology tools and systems within the company.
* Collaborate closely with other teams to ensure seamless IT operations.
Profile
A successful Service Desk Analyst should have:
1. Experience in providing technical support within a professional environment.
2. Microsoft Office 365
3. Active Directory, Azure Active ...