Operations Assistant
Embassy London was established in 2011 and is already well known for being a unique brand due to some of the styles we stock. This is in keeping with our company philosophy "Step out of line" striving to lead fashion trends rather than follow them. Unlike some retailers, we operate mostly within the UK but also fulfill orders across Europe via our Website With Stores located across the country in some of the trendiest locations, we aim to always put our stamp on any fashion district.
The Role:
We are working to ensure that we're providing our customers with the best possible experience, and so we're on the hunt for an experienced Assistant Manager to join our business. Based in our Canterbury store you'll be the first port of call for Embassy London customers; acting as a brand ambassador, ensuring an outstanding service, shopping experience, along with training and merchandising.
Key Duties and Responsibilities
Ensure that excellent customer experience is given to every customer
Be the first point of contact to resolve customer issues and complaints in a timely manner, communicating through email
Take a proactive approach, anticipating and preventing any barriers to deliver a seamless customer experience, by going above and beyond.
Assist customers with all lines of inquiry which will include product queries, returns, delivery, payments, and more.
* Organizing team schedules, handling staff issues, and authorizing vacation annual and sick leave
* Interviewing, hiring, and training new employees
* Evaluating employee performance and providing training and guidance as needed
* Work on a shop floor and filling in for absent employees and assisting teams as needed to successfully complete projects
* Ensuring that employees follow company policies, as well as health and safety regulations
* Initiating and driving marketing efforts and informing clients and employees about promotions
* Applying knowledge of emerging and consistent trends to inform purchase and inventory decisions and solutions
Be committed to meeting KPI's including sales, quality, and productivity targets; playing a key role in helping the department to achieve its overall goals.
Work with your colleagues and internal departments to continuously strive to improve service.
Essential Skills & Requirements
Previous manager experience (retail and hospitality)
Excellent written and verbal communication skills
Excellent keyboard and written skills with precise grammar and spelling
A confident and proactive approach to work with "can-do attitude"
Excellent eye for detail and good organizational skills
The ability to work in a team
Proficient computer skills
Flexibility to work shifts - This will include weekends along with arranging or filling in for your team should sickness occur
Capable of Multitasking especially during busy periods
Copes well under pressure
Job Types: Full-time, Permanent
Pay: £27,000.00-£33,000.00 per year
Work Location: In person