Job Title: Service Advisor
We are looking for a Service Advisor to join a busy main dealer in Stoke on Trent.
Salary:
£22,000 to £25,000 + OTE (salary negotiable and dependent on experience)
Daily Duties include:
1. Meeting and greeting customers in a friendly and courteous manner throughout the day.
2. Booking vehicles into the technical workshop.
3. Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
4. Providing exceptional customer service, including establishing customers' onward travel arrangements, updating customers whilst their car is in the workshop, handing over vehicles after service work, and maintaining ongoing relationships with customers.
5. Maintaining thorough product knowledge and updating your knowledge through manufacturer-led training.
6. Adopting a sales approach regarding upselling.
7. Maintaining good housekeeping standards and orderly administration of your work.
8. Full driving license with no more than 6 points.
Suitable for:
AfterSales Advisor, Service Advisor
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