Part‑Time Assistant to the Service Manager
Air Control Southern Ltd, based in Park Gate, Southampton, is recruiting for a Part‑Time Assistant to support our busy Service Manager and engineering team.
About the Role
* Approximately 16 hours per week, with flexibility to increase up to 24 hours during busy periods.
* You will be the first point of contact for incoming calls – communicating with customers, engineers and suppliers in a clear, professional and friendly manner.
* Assist with scheduling and coordinating service engineers using our field management software (Big Change).
* Log and monitor service jobs, ensuring customers receive updates and jobs are completed efficiently.
* Support with service contract administration, quotations, and updating records and job files.
* Help with stock control, ordering parts and ensuring materials are available for the team.
* General administrative support to the Service Manager and wider team.
What We’re Looking For
* Excellent telephone manner is essential – confident, polite, and professional at all times.
* Strong organisational skills and the ability to prioritise tasks and work under pressure.
* Experience in administration, scheduling or customer service.
* Good computer skills – Microsoft Office is essential; experience with Big Change or similar software is an advantage.
* A proactive approach, attention to detail and a genuine commitment to great customer service.
* Previous experience in HVAC, engineering or a service‑based industry is useful but not essential.
What We Offer
* Flexible part‑time hours (16–24 hours dependent on workload).
* Friendly and supportive team environment.
* Training and the chance to learn more about the HVAC service industry.
* Potential for the role to grow as the business continues to expand.
* Competitive hourly rate based on experience.
How to Apply
If you think this role suits your skills and personality, we would love to hear from you.
Please send your CV to: cara@air-control.co.uk (Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.)
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries: Industrial Machinery Manufacturing
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