Operations Manager – E-commerce & Marketplaces
We are seeking an experienced Operations Manager to take full ownership of a growing online furniture business operating across multiple UK marketplaces.
This is a hands‑on leadership role requiring someone who can manage and scale a multi‑channel e‑commerce operation end‑to‑end — from inventory and fulfilment through to marketplace performance, commercial strategy, and customer experience.
Location: Pocklington, YO42 1NS | Salary: £36,000–£45,000 | Full-time
Business & Operations Management
* Take full ownership of daily business operations across all departments
* Improve operational performance, processes, and workflows company‑wide
* Work closely with marketing, finance, customer service, and supply chain teams
* Prepare operational reports, KPIs, and performance updates for the Managing Director
Marketplace & Commercial Operations
* Manage operations across UK marketplaces including Amazon, Wayfair, The Range, B&Q, eBay and other platforms
* Develop and implement strategies for online merchandising, pricing, and promotions to maximise sales and customer satisfaction
* Ensure operational readiness to support campaigns, promotions, and peak periods
Inventory, Logistics & Suppliers
* Monitor inventory levels using inventory control systems
* Oversee stock availability, replenishment, and forecasting
* Manage fulfilment, warehousing, and logistics partners
* Coordinate with vendors and suppliers, negotiating favourable terms while maintaining strong professional relationships
Finance & Administration
* Manage operational financial processes including payroll coordination, bookkeeping support, cash flow oversight, and POS/order management systems
* Assist with budgeting, cost control, and operational planning
* Ensure accurate records and smooth operational systems
Team Management & Development
* Oversee recruitment, onboarding, and employee training
* Develop team capabilities across online sales operations, customer service, and marketplace processes
* Manage schedules, workloads, and performance across teams
Customer Experience & Compliance
* Ensure high standards of customer service, delivery performance, and returns handling
* Handle operational escalations and problem resolution
* Ensure compliance with company policies, marketplace requirements, and health & safety standards
* Maintain safe, organised, and compliant operational environments
Essential Requirements
* Proven experience as an Operations Manager (or similar) within an e‑commerce / online marketplace business
* Hands‑on experience managing marketplaces such as Amazon, Wayfair, The Range, B&Q, eBay
* Experience managing end‑to‑end operations for an online retail business
* Strong understanding of multi‑channel operations, including inventory, logistics, and fulfilment
* Experience using Linnworks (or similar multi‑channel inventory/order management systems)
* Experience managing teams, suppliers, and operational performance
* Strong leadership, organisational, and problem‑solving skills
* Commercial mindset with the ability to drive improvements and results
* Comfortable reporting directly to senior management / Managing Director
Please note
This role requires direct, hands‑on experience in e‑commerce marketplaces. Applications without relevant marketplace and multi‑channel experience are unlikely to be considered.
If you are a results‑driven operator with proven experience running marketplace‑led e‑commerce operations and want to take full ownership of a growing business, we’d love to hear from you.
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